Customer Service Technician

Milagros Rivera

*** * ************ **

York PA 17401

717-***-****

Work Experience

Comcast Cable, 9/07 – 3/09, 221 W Philadelphia St

Customer service Rep Escalated calls

Verified appointment and Status of technician

Took escalated Supervisory calls

C- Works Solutions, 1/2002 – 6/2006, Emiggsville PA

Electronic Assembly Technician

Assembly and troubleshooting of cellular hones

RMH,6/02 – 12/02 York PA

Citi Business – outgoing calls to Citibank Business Customers for platinum

Mastercard card offers

Chase – outgoing calls to Chase business customers for Platinum Master cal

offer

GNY Insurance Co,, 1/01 – 1/02, New York NY

Handling Broker accounts, Collection of Premiums Customer Service, Processing

Payments Cash application

PSM/Magna Carta Insurance Co.,9/90 – 6/99

Senior Legal Rep/ Senior Agency Rep

Call Attorneys for case updates, Answering interrogatories and preparing trial

cases. Negotiating settlements, Writing Statement of account reviewing policies

for disputes from insured’s. Communicate with agents and insured’s, Handling

agency statements and billing. Pre-legal direct to insured’s

Lord and Taylor Department Store, 7/88 – 7/95

Account Customer Service Rep, Incoming customer Calls for 30 day accounts

Education

Associate Degree in Accounting – Eugenio Maria De Hostos -1981

GED - 1979

Language: English and Spanish

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