Customer Service Marketing

Sean M. Clement

*** ******** **. . ********, ** 43214 . 614-***-**** .

*************@*****.***

Summary

Business professional with diverse background and an emphasis on writing

and documentation, operations, marketing, and customer service. Creative

problem-solver who leverages input from both customers and staff to enhance

the business. Strong written and interpersonal communication skills.

Work Experience

Services Coordinator - ExpressFulfillment, Columbus, OH 2001 - April,

2010

-- Helped develop a start-up company into an established business grossing

nearly $800,000 in 2009. Accomplished and maintained growth with minimal

staff and resources.

-- Coordinated the effort and co-wrote proposals to earn a national account

with a multi-million dollar publishing company. Served as co-account

representative to maintain the account during seven consecutive years of

growth.

-- Wrote and edited major office documentation, including software

instructions, proposals, marketing materials, and service agreements.

Executed and managed RFP submission process.

-- Set work schedules, evaluated performance, and determined salaries of a

staff of up to 8 employees, including those working from a remote

location. Responsible for hiring, firing, and creating employee workplace

guidelines.

-- Designed and adapted Microsoft Access databases to automate processes of

fulfillment, billing, and tracking.

-- Identified, evaluated, and negotiated with numerous vendors contracted

to provide service.

-- Consulted with a clientele of over 25 businesses to identify obstacles,

resolve complaints, and advise regarding potential methods to enhance

performance.

-- Managed accounts payable and receivable, maintaining an impeccable

credit history, while minimizing uncollectible debts to under 1%

annually.

-- Oversaw the organization and logistics of a 7500 square foot warehouse.

Coordinated three successive relocations of warehouse facilities as the

business grew.

Educational Coordinator - Children's World Learning Center, Columbus, OH

2000 - 2001

-- Coached teachers and other personnel toward NAEYC qualification and

certification. Evaluated facilities, classrooms, and lesson plans for

content, developmentally appropriate usage, and safety.

-- Was awarded District Training Classroom status. Trained new lead and

assistant teachers within the district.

Director of Marketing / Copywriter - ExpressFulfillment, Columbus, OH

1999

-- Created marketing campaign, brochures, and website copy to successful

launch an e-commerce start up company.

Duplication / Fulfillment Coordinator - SOS Productions, Columbus, OH

1999

-- Responsible for the management, execution, and billing of

Duplication/Trafficking/Fulfillment Department.

-- Successful in streamlining and organizing the duplication process,

including the creation of duplication guidelines.

VolunteerPositions

Volunteers of America Youth Education Center; Columbus, OH - Tutor, Mentor

Bethlehem on Broad; Columbus, OH - Host, Greeter

Computer Skills

Adept in numerous software packages including Microsoft Office (Word,

Excel, etc.), and ScheduAll. Completed Intermediate Microsoft Access

computer education course. Experienced with e-Commerce software and online

applications; assisted in developing a shopping cart software application.

Education

Kenyon College - Gambier, OH

Bachelor of Arts in English, Cum Laude 1998

Concentration: American Cultural Studies

Awarded Distinction for Senior Thesis

University of Exeter - Devon, England

Junior Year abroad, 1996-1997

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