Customer Service Truck Driver

John Thomas Patow

***** ******* *****

Eden Prairie, MN 55344

952. 221.1112

abiat7@r.postjobfree.com

Training Manager

A highly talented and seasoned Business Manager with a wealth of

experience in leadership positions for wide range of businesses, eager to

apply dynamic strategies and initiatives to improve profitability and

organizational performance. Extremely thorough, accurate and driven with a

desire to utilize continuous improvement principles to enhance program

effectiveness and deliver high quality customer service. Adept at

motivating and developing teams to effectively achieve desired results.

Works in a fast-paced environment delivering results on time and at or

below budget. A detail oriented, high-energy, diligent, trusted and

reliable professional with strong planning and organization skills with a

proven record of accomplishment at all career levels. Able to relate to

medical sales professionals and use real-life situations in training

applications for the medical industry.

Education

University of Minnesota - Minneapolis, MN

Master of Education / Initial Licensure Program

Business and Industry Education: Business and Marketing Education

College of Education and Human Development

Central Michigan University - Mount Pleasant, MI

Bachelor of Science in Business Administration with concentration in

Finance, Minor in Music

bUSINESS Experience

Kellogg, Brown & Root - Mosul, Iraq

Loadmaster & Combat Truck Driver

. Conscientiously ensured all safety regulations were followed and that

cargo was loaded properly.

. Proficiently managed 500 spot parking lot for a semi-truck switching

yard, maintaining inventory and ensuring that all loads were properly

loaded, trucks and trailers properly maintained, and lot safety

procedures were followed.

. Effectively mentored and led a productive team of 3-20 to consistently

meet all operational objectives.

. Singled out for exceptional performance and dedication to safety.

. Awarded the Defense of Freedom Medal as a civilian wounded in combat,

in a war zone.

CFI Transportation (now Con-Way Trucking) - Joplin, MO

Logistics and Truck Driver

. Improved operational efficiency through the effective scheduling,

loading, and transporting of goods.

J.B. Hunt Transportation - Lowell, AR

Truck Driver/Dedicated Utility Driver

. Extensive background and expertise led to being selected as a

Dedicated Utility Driver in support of logistics in the Detroit and

Ohio areas.

. Provided exceptional customer service meeting delivery time schedules

for major dedicated accounts

Member Mortgage Service - Southfield, MI

Mortgage Loan Officer

. Reviewed loan applications and obtained appropriate financing to match

borrower's and lender's requirements.

. Courteously answered client questions and put them at ease throughout

the complex mortgage loan process. Obtained additional business from

referrals from satisfied clients.

Shore Mortgage - Birmingham, MI

Mortgage Loan Officer

. Developed expertise in the financing industry, successfully meeting

quality standards while processing home loans.

. Took initiative to establish solid business partnerships with real

estate agents, banks, and financial institutions to enhance the

efficiency of processing mortgage loans and allow prompt resolution of

issues.

Livonia VW & Subaru - Livonia, MI

Car Sales

. Established immediate connection with potential buyers to instill

trust and satisfaction in the buying process.

. Politely answered all customer questions and enhanced revenues by up-

selling secondary products and services.

Christy Trucking - Mocksville, NC

Billings Truck Service - Lexington, NC

J & S Truck Service - Lexington, NC

Truck Driver

. Efficiently loaded, transported, and delivered goods meeting all

schedules and safety standards.

. Recognized for outstanding performance and adherence to safety

protocols.

Silvers Enterprises - Roanoke, VA

Restaurant Manager

. Strictly adhered to all corporate quality standards and operational

policies profitably managing a franchise restaurant.

. Hired, coached, and led a productive team to provide superior customer

service and quality food products.

. Increased sales and customer base by an aggressive local marketing

campaign.

. Utilized continuous improvement principles to constantly review

operations for improving service, reducing costs and streamlining

procedures.

U.S. NAVY

Naval Supply Officer

. Expertly managed divisions from 16 to 200+ people to meet all program

goals and accomplish all assigned missions in an efficient manner.

. Matched staff skill levels to tasks to obtain best results in a timely

fashion.

. Naval Achievement Medal and Sea Service Medal while attached to USS

Saratoga (CV-60).

Skills

Planning/Organization Leadership/Staff Development From a

Medical Family

Sales/Marketing Customer Relations

Microsoft Office

Cash Management/Financial Reporting Inventory Control

Problem Resolution

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