Manager Customer Service

MICHAEL GEORGES

*** ****** **** *****

Washington, MO. 63090

Cell: 314-***-****

abiat1@r.postjobfree.com

PROFESSIONAL PROFILE

** ***** ** ********* *** general business management experience. Results

have consistently exceeded expectations. Have a reputation for doing

whatever is necessary to get the job done. Possess outstanding planning,

organizational, and communication skills. Considered an excellent leader

and motivator of personnel.

PROFESSIONAL EXPERIENCE

METALCRAFT ENTERPRISES 2007 to 2010

Controller/General Manager

Responsibilities

. Responsible for all financial reporting, expense and inventory

controls, budgeting, and capital investment reviews.

. Facility manufactured specialty tubing products - both steel and

aluminum. Machinery used was multi-directional benders, robotic and

manual welders, CNC machining centers, and a wide variety of presses.

. Asked to take over General Manager responsibilities after six months

. Supervised Plant Floor management, Sales, Customer Services,

Purchasing, Product Development, and Quality Assurance.

Accomplishments

. Took On-Time shipping from 70% to over 97%.

. Developed coordinated MRP programs for major customers allowing for a

minimum safety stock level for regularly manufactured items

. Headed the team that achieved ISO:9001 certification

. Lowered Inventory levels by 60% over 2 years with similar volume of

business

. Brought controls to margin review and analysis which allowed for

effective periodic pricing review of products

. Lowered departmental expenses for three years running

. Brought more new product to market than in any other two year period

of the company

INDUSTRIAL WIRE PRODUCTS 2002 to 2006

Vice President of Operations

Responsibilities

. Full operational control over manufacturing facility.

. Produce products for both retail industry (i.e. Wal-Mart) and OEM

components for the HVAC industry. Supervised staff that reviewed MRP

requirements of Wal-Mart, York Industries, Rheem Mfg, Carrier Corp,

Nordyne, Trane, and other smaller corporations.

. Directly supervise twelve department heads including all production

and coating departments, finance, engineering, human resources,

shipping, and quality control.

. Establish and adjust multi-shift staffing requirements to meet

operational needs.

. Strategically plan scheduling for multiple manufacturing locations and

shipping warehouses.

. Establish all corporate budgets and financial controls.

Accomplishments

. Surpassed all financial goals established for budgeting and profit

sharing purposes - sales, net income, asset turn, and inventory turns.

. Immediately filled four Department Head positions and stabilized

salary work force.

. Eliminated previous history of missed and short shipments.

. Established inventory controls bringing wild year-end adjustments

under control.

. Established procedures that reduced scrap percentages by 80%.

. Revised incentive plan, which increased plant throughput by over 20%.

. Purchased, installed, and implemented state of the art cost accounting

/ MRP/ scheduling system.

. Held health insurance costs to no increases over three renewals.

. Renewed 3-year union contract with cordial and smooth negotiations.

DAVLAN ENGINEERING 1999-2002

Chief Financial Officer

Responsibilities

. Responsible for the entire range of financial activity at this 60-

employee manufacturing organization.

. Supervised all treasury and accounting functions.

. Prepared departmental budgets.

. Supervised all financial reporting, statistical reports, audits, tax

activities, etc.

. Directed all HR and payroll duties.

. Handled all insurance requirements.

VALCOUR PRINTING 1988-1999

General Manager

Responsibilities

. Full responsibility of all business activities at this commercial

printing operation.

. Operation had full pre-press, multi 2, 4, and 5-color press, and

bindery capabilities.

. Managed a staff of four supervisors, fives sales people, and 40

clerical and production employees.

. Prepared operating budgets for overall company and individual

departments.

. Supervised all financial reporting - end of year financial statements,

monthly interim statements, daily backlog reports, daily production

performance reports.

. Coordinated Estimating and Customer Service.

Accomplishments

. Supervised growth of company, increasing annual sales 200% in ten

years.

. American Printer Magazine recognized Valcour as one of the 50 fastest

growing companies in the United States.

. Produced a consistently profitable bottom line.

. Increased the value of the company by over 500%

. Transformed commission policy from a straight commission plan to one

based on value added.

Note - Sold company in 1999 due to ill health of majority owner.

EDUCATION - Bachelor of Science in Mathematics - Univ. of Missouri-Rolla

MILITARY - US Army officer - 4 year

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