Customer Service Management

Kristy Usnick

*** ***** **.

Westcliffe, CO. ****2

719-***-**** (home)

719-***-**** ext. 213 (work)

******.******@*********.***

Professional Profile

Experienced and committed professional with a reputation for juggling

multiple priorities, meet tight deadlines without compromising quality,

deliver outstanding results for programs and projects, excellent

written/oral communication skills that establish strong relationships for

fast-paced environment and a high degree of confidentiality.

Reorganized the records management system, document review system, and

Environmental Library increased our research capabilities by 75%.

Created project corrective action system to track and monitor 100% of

progress for ALARA program projects streamlining the flow of information.

Reduced document generation and turn-around time by 80% by re-designing and

designing numerous templates and 10 databases that automated high document

production.

90% of manual documents (reports, charts/graphs, spreadsheets) transposed

into electronic documents.

An expert in the executive support role and in creating a joint

relationship with executives and department heads to increase achievements

that impact the company's organizational growth.

*Project/Program Presentations *Spreadsheets/Reports *Databases *Meeting

Management *Office Management *Event Management *General Bookkeeping

*Customer Service

*Personnel Training *Filing System Management (Records Management) *Multi-

Line Reception *Shipping *Procurement of Equipment, Services, and Supplies

*Human Resource Management *Library Management*10-Key*Typing: 56 wpm

Professional Experience

Cotter Corporation, Canon City, CO.

Radiation Safety Administration Assistant July,

1999 - Present

Execute complex administrative duties for 6 executive managers including

compose and edit all correspondence for remittance to required federal and

state agencies.

Supervised and trained the receptionist and temporary administrative staff

in the duties of the front office.

Manage, train, and process contractors, consultants, and new employees.

Liaison and formed significant relationships with federal and state agency

staff throughout audits and meetings.

Train department heads and human resources clerk in database

administration; correct formatting of documents, and composition of

formulas for spreadsheets.

Document control for all departments, greet visitors, maintain email and

calendars, schedule tasks and appointments, coordinate/schedule meetings

including recording meeting minutes for departments, fill-in for

receptionist during absences, procurement of survey sampling equipment and

accessories, and office equipment, services, and supplies.

Spearheaded the production and distribution of 22 Semiannual and 11 Annual

Report; 100 standard operating procedures for administrative,

environmental, safety, operations, security departments; 5 amendments to

the radioactive materials license; and 3 modifications for air emission

permits.

Paper and electronic presentations for the Health Physics Society and

Colorado State University, employee/contractor training, and community

advisory groups were prepared and distributed to each of the groups.

Carry out the accounts payable/receivable/human resources including time

and attendance, expense reports, and travel arrangements.

Utilize UPS and FedEx package/ship/invoice all environmental instruments

and samples.

Utilizing the Laboratory Information Management System completed data

entry of occupational and environmental samples.

Plan and coordinate annual company barbeques, Christmas parties,

retirement parties, and safety award banquets.

Bravo Realty, Penrose, CO.

Office Manager April 1999 - July

1999

Management of office including: answering phones, filing, typing, customer

service, general bookkeeping including: accounts payable/receivable,

collections, and reconciliation of bank statements, scheduled real estate

appointments, and recorded real estate contracts.

Military Service

US Navy

Radioman (E-5) - Telecommunications (Information Systems Technician)

1985-1990

Education & Professional Development

Coppell High School, Coppell TX, GPA 3.8, Graduate 1981

RM "A" Technical School, San Diego CA

US Navy, GPA 3.8, Telecommunications, 1985

Pueblo Community College, Canon City CO

40 credit hours, GPA 4.0, Business Management, 1995-1999; 2002

Skill Path "An Indispensable Assistant" 2007

Radiation Safety Training

Radiation Safety Officer Training conducted by MFG, Inc. (40 hrs)

Laboratory Information Management System Training conducted by Telecation,

Inc. (24 hrs)

Respiratory Protection Training

Hazard Communication Training

Fire Extinguisher Training

Real-Time Measurement Radionuclides in Soil by Interstate Technology &

Regulatory Council (ITRC)

Decontamination and Decommissioning of Radiologically Contaminated

Facilities by Interstate Technology & Regulatory

Council (ITRC)

Introduction to Criminal Justice

Business Law

Ethics

Principles of Speech Communication

Principles of Marketing

AED/CPR Certified expiration 07/2012

MSHA Miner Certified expiration 12/2010

Computer Skills

*MS Office Suite ('07)* Lotus Office Suite including Notes ('03)*Adobe

Professional 7*QuickBooks ('99)*MS Outlook*Avery Design Pro 5

*UNIX*Picassa2*Adobe Photo Deluxe 4.1 *UPS World Ship*CROSS Library

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