Manager Project

Ellen Hendrickson, PMP, MBA

**** ******** **** . *** ******, MD 21774

PHONE: 301-***-**** . E-MAIL: abiash@r.postjobfree.com

OBJECTIVE APPLY MY 5+ YEARS OF PROPOSAL EXPERIENCE TO CONTRIBUTE DIRECTLY TO

THE COMPANY'S SUCCESS AS A SENIOR MEMBER OF THE BUSINESS DEVELOPMENT

TEAM.

SKILLS 15+ YEARS TEAM LEADERSHIP Human resource management

Project management Customer requirements

Strategic and competitive analysis development

Verbal and written communication Systems engineering

Team building in matrix Software development

organizations Process improvement

Project cost estimation and Training

scheduling Multi-tasking and prioritization

Federal and state government

contracting Change control

Technical writing and editing Configuration management

Trained in the Shipley model

Employment Telvent USA Corporation (formerly Telvent Farradyne Inc.),

Rockville, MD (Feb. 2009 - Present)

Honeywell Technology Solutions Inc., Columbia, MD (1993 - 2009)

Education Master of Business Administration, Hood College, Frederick, MD

(2007)

B.S. Computer Science/Mathematics, Carnegie Mellon University,

Pittsburgh, PA (1993)

Certifications Project Management Professional (PMP) by the Project Management

Institute (PMI) (2008)

Citizenship US citizen; eligible to obtain security clearance

LEADERSHIP ROLES

PROPOSAL DEVELOPMENT MANAGER (Telvent)

Reporting to the Vice President Business Development and Marketing

Direct the day-to-day activities of the proposal development staff, including

coordinators, graphics specialists, technical writers, and administrative staff.

Functioning as both the line manager and proposal process manager,

responsibilities range from assigning tasks to maintaining workload balance

across the team, through monitoring progress and content of individual proposal

efforts, to instituting continuous process improvements while maintaining ISO

9000 compliance with our processes. Primary goal for this position is to increase

our win rate by improving the strategic content and alignment to clients'

requirements through training and detailed proposal reviews/critiques.

Manage a team of 5 dedicated and up to 40 operational personnel to respond to

more than 120 requests for proposals, qualifications, and letters of interest

annually.

Research, interpret, and track the business requirements for qualifying to work

with over 100 state and local agencies; managing the preparation and submittal of

detailed information packages to maintain or initiate our ability to conduct

business with current and prospective clients.

Interface with senior leadership, project managers, and across business entities

to gather data and resources.

Maintain a collection of boilerplate text, resumes, project descriptions, past

proposals, and basic company data for reuse to increase productivity,

proficiency, and accuracy of proposal development efforts.

PROPOSAL MANAGER (Honeywell)

Reporting to the Proposal Operations Manager

Led teams of professional business development and technical personnel to respond

to Federal agency requests for proposals (RFP), covering civil (space),

defense/military, and security work.

Primarily responsible for coordinating proposal team activities, establishing and

maintaining the proposal schedule, interpreting customer requirements to create

the proposal outline, creating and enforcing the compliance matrix, assigning

responsibilities, training and motivating team members, internal and external

communication, and managing all activities required to create and produce the

written response.

Teams ranged in size from 3 to over 50 people from multiple functional

disciplines and companies.

Deliverables ranged from 50 pages to over 2000 pages, electronic and printed

material.

Personal attributes that led to successful delivery are aspiration to service,

ability to influence people, integrity, self-motivation, creativity, flexibility,

excellent time management, and teamwork approach.

LEADERSHIP ROLES (continued)

SOFTWARE TECHNICAL LEAD (Honeywell)

Reporting to the Project Software Manager

Managed the software development support team, maintaining the development lab

for 30 programmers on the Boston BigDig project. Systems included large Sybase

and custom-developed databases with hot-backup capability in a dual-redundant

configuration.

Led the software engineering team to port and customize Honeywell's EasyStreet

ITS software for the St. Louis, MO Traffic Management Center. Port effort

included converting an obsolete DEC RDB database running on VAX/POSIX to Oracle7

Server on IBM/AIX.

LEAD INTEGRATOR (Honeywell)

Reporting to the Program Manager

Installed and tested the turnkey control centers for the Intelligent Traffic

Management Systems in Charlotte, NC, and San Antonio, TX.

Trained customer staff in operations and maintenance.

Integral member of the project closeout team, assisting in defining and executing

the exit strategy.

Career Highlights

Instituted several proposal and project management "best practices" within the

proposal development team and throughout the organization. These practices include

storyboard exercises to define the win strategy and document the technical and

management approaches, a formalized review structure with defined roles and specific

review assignments, compliance and consistency reviews, standardized writing

conventions, protection of confidential and proprietary information, cash flow

analysis, and risk identification and mitigation.

Quickly advanced to technical leadership role on every development project upon

successfully completing challenging technical assignments. Recognized for technical

accomplishments, team leadership capability, and the rare ability to bridge the

communication gap between management team and the individual performers. Able to

translate corporate goals and strategy into tactical and actionable steps to my

direct reports. Motivated employees by establishing meaningful goals that contributed

to individual and team successes.

Supervised technical staff (up to 10 direct reports), including line management

responsibilities to both salaried and hourly employees, as well as managing the team

dynamics between permanent, matrixed, and temporary employees. My team supported a

user community of 30 software developers, maintaining 100% availability of the

development systems and responding to technical issues. My role required arbitrating

conflicting user requirements and developing innovative solutions to unique problems,

and then providing the instructions to the team to implement those solutions.

Successfully transitioned from traffic management systems to NASA ground system

control center environment, turning a difficult customer relationship into a positive

opportunity for the project. Demonstrated ability to transfer skills to a new

environment; identify and mitigate risks; and satisfy customers with my expertise and

integrity.

Developed reputation for ability to execute project turnover to customer, which

involved negotiating closeout requirements and training customers to operate and

maintain technically complex systems. Experienced in transitioning projects to a new

contractor or the customer, and from an incumbent contractor.

Accomplished technical writer and trainer. Organized, managed, wrote, produced, and

delivered large technical volumes for several projects. Developed and executed

operations and maintenance training for customer staff. Participated in winning

proposals, writing technical approach sections that successfully incorporated both

the RFP requirements and elements of the bid strategy.

Practice continuous process improvement. Applied Six Sigma skills to institute a

formal software delivery process to an operational system, including release

documentation, customer review, delivery, installation, integration and acceptance

testing, scheduling, work order specification, problem reporting and resolution, and

configuration management. Achieved Design for Six Sigma certification implementing a

project that formalized the process for performing and presenting a technical

trade-off study; the resulting process is in program-wide use.

Supported the successful ISO 9000 annual recertification audit for business

development processes.

Technical Project Details

NASA MOMS EOS NASA's Earth Observing System (EOS) Mission Operations System (EMOS)

(2004-2006) Planning and Scheduling (PAS) system is the planning component of

the ground system that manages the Aqua, Aura, and Terra satellites.

These satellites are operated from Goddard Space Flight Center

(GSFC) 24 hours, 7 days a week under the Mission Operations and

Mission Systems (MOMS) program. The system re-engineering team

migrated the hardware and software to sustain the missions for 10 to

15 years, with an eye toward consolidating and automating to reduce

lifecycle costs.

Boston's BigDig The Central Artery/Tunnel project was the largest construction

(2000-2004) project of its kind in the world. Honeywell was contracted to expand

the control center software at three sites (software development and

test lab; primary operations control center; backup operations

control center) to manage over 65000 telemetry points and integrate

new types of instruments with alternative technologies to the

existing system.

Charlotte's ITMS The Charlotte, NC, Metrolina Intelligent Traffic Management System

(ITMS) manages traffic along 17 miles of highway from a centralized

(1998-2000) operations control facility using a client-server application

running on Windows NT and Oracle7 Server.

St. Louis ITS Honeywell ported and customized its EasyStreet ITS software that was

(1996-1998) originally developed for the San Antonio ATMS to a new hardware

platform using different COTS software for the St. Louis, MO,

Intelligent Traffic System (ITS). This project required developing

new requirements and operations concept.

San Antonio ATMS The premier ITS system in the US, Honeywell designed, built, and

installed the San Antonio Advanced Traffic Management System (ATMS)

(1993-1996) using fault-tolerant technology. All of the application software was

developed in-house, from device drivers to database application

interfaces to the X/Motif graphical user interface.

Tools Microsoft Office Suite: moderate level Communication and collaboration:

in Word, Excel, and PowerPoint, light Microsoft Exchange, Outlook, Lotus

Access experience Notes, Documentum, Microsoft

Configuration management and Sharepoint, Cisco Webex, and Microsoft

documentation management: LiveMeeting

Unix/POSIX/Linux, Microsoft SourceSafe Six Sigma quality tools: FMEA, QFD,

and EMC Corporation's Documentum VOC, SIPOC, CTQ, and Process Map

Databases: Oracle, Sybase, SQL analysis

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