Quality Assurance Training

Angela K. Risner

Training Instructional Design E-Learning

********@*****.*** 614-***-****

http://www.linkedin.com/in/angelarisner

Professional Profile

Fifteen years of experience in instructional design and facilitation of

interpersonal, technical, and e-learning curricula. Thirteen years of

experience in creating and implementing standard operating procedures,

quality assurance, and program development.

. Expertise in increasing personnel performance by developing and

implementing programs constructed from the job task analysis process.

. Strategic planning of organizational development programs for both

online and on-ground platforms utilizing the ADDIE instructional

design method.

. Professionally trained in MS Office applications.

. Management experience.

. Excellent communication skills.

. Will represent your company and clients with a professional demeanor.

Professional Accomplishments

. Developed, designed, and implemented university-based learning program

for multi-state law firm. Used multiple learning formats which

included face-to-face, online, and e-learning.

. Conducted organizational assessments, wrote learning plans, and

assisted corporate leadership and partners with identifying key

programs.

. Implemented switch to ISO9000:2000 standard.

. Assisted with adherence to Sarbanes-Oxley requirements by working data

security team.

Education

B.S., Vocal Performance, Capital University, Columbus, OH

*Completed 65 hours of law school as well*

Professional Organizations and Activities

. Member of ASTD

. HRM Today - Contributor

. Executive Board Member of Women's Law Association (2004-2006)

Professional Experience

INSTRUCTIONAL DESIGNER AND CORPORATE TRAINER 2007-

2009

WELTMAN, WEINBERG, & REIS, CO., L.P.A., Columbus, OH

WWR is a creditor's rights law firm providing legal representation and

collection services. The firm is made up of over 900 employees, with nine

offices in four states.

Primary responsibilities were to improve company profit through Training

activities which included: instructional design, facilitation, coaching,

and legal compliance.

. Conceived, designed, and implemented the continuing education program

known as WWR University.

. Designed and facilitated interpersonal skills classes focused on

employee development of Emotional Intelligence.

. Met with partners, attorneys, managers, and supervisors to ensure

effectiveness of training programs.

. Facilitated new hire orientation.

. Attended professional conferences.

. Traveled 75% of the time.

MANAGER OF TRAINING AND QUALITY

2001-2007

PACER GLOBAL LOGISTICS, Columbus, OH

Pacer is a third-party intermodal carrier. The company is made up of 600

employees at its corporate headquarters in Columbus, as well as many

satellite offices across the country.

Primary responsibilities were to improve company profit through Training

and Quality Assurance activities such as: instructional design,

facilitation, coaching, and ISO 9000 audits.

. Developed and implemented departmental classes.

. Identified department training needs and requirements.

. Facilitated new hire orientation.

. Maintained departmental documentation according to ISO 9000

procedures.

. Performed internal audits.

. Managed day to day activities of a team.

. Met with customers and vendors.

. Attended professional conferences.

*Position was 2001-2007. Employed at Pacer from 1995-2007.*

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