Customer Service Manager

Jaime Spomer

**** * *** ****** ***** Falls, SD **103 605-***-****

*****.******@***.***

QUALIFICATIONS

Excellent computer skills (Quickbooks, Windows (2000, XP, Vista, 7), Microsoft Office,

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Firefox, Internet Explorer)

Experienced in hiring and training employees

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Self starter and extremely organized

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Experience in event planning

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Knowledgeable in payroll, accounts payable, accounts receivable, presentations,

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marketing, inventory, ordering, customer service and human resource functions

Bachelor of Science degree in Economics and a minor in Business

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Administration

Strong analytical skills

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Office management experience as well as administrative experience

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SKILLS

Proficient in Microsoft Office (PowerPoint, Project, Excel, Word)

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Excellent at multitasking and managing multiple projects simultaneously

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Great organizational skills and attention to detail

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Strong mathematical and excellent communication skills

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EDUCATION

Augustana College 2005-2007

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Biology

University of South Dakota 2007-2010

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BS in Economics and Business Administration

WORK EXPERIENCE

Minnehaha Country Club 2008-Present

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Server then Food and Beverage Supervisor

Scheduling employees, event coordinating, employee training and supervision, employee

orientation, inventory, ordering. I was promoted in May 2010 to the overall food and beverage

supervisor.

Dr. Ryan Ellwein, OD PC 2007-2010

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Office Manager – Full time

Responsible for scheduling patients and employees, new hire training, accounting,

advertising, ordering inventory, patient monitoring, payroll, insurance receivables, accounts

receivables, marketing and promotions, supply management, and day to day office activities.

• Dr. Stephanie Their and Associates, OD PC 2005-2007

Receptionist – Full time

Responsible for scheduling patients, pretesting patients, filing, customer service,

answering phones, data entry and day to day office activities.

VOLUNTEER EXPERIENCE

• Wheels To Work 2010-Present

Sioux Falls, SD

Helped convert a paper based filing system to an electronic database, contributed to

developing a new web page, created a newsletter template, created new marketing strategies

through social networks, drafted multiple surveys for donors and clients.

Autism Speaks 2009-Present

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Vermillion, SD USD Economics Dept.

Various fund raising drives, the annual “Autism Speaks” walk in Sioux Falls, recruiting

team members to partake in the fund raising.

Coyoteopoly 2010

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Vermillion, SD

As a team, we created a strategic plan for the business, various fund raising activities,

participated in annual charity drive to raise donations.

• Sioux Falls Softball Association 2009-Present

Sioux Falls, SD

I coach a 10-under girls softball team.

REFERENCES

Dr. Ryan Ellwein, OD 605-***-****

Owner, Dr. Ryan Ellwein, OD PC

Karl Pardee 605-***-****

Manager of Eyemart Express

Jonathan Swenson 605-***-****

Manager of Minnehaha Country Club

Stephanie Thier, OD 507-***-****

Owner, Specs and Contacts

Contact this candidate