Customer Service Care
Resume:
LaToya Carr
Monroe, LA *****
abiapw@r.postjobfree.com
Objective:
To establish and maintain a career in the Customer Service area within a fast paced
call center environment, so that I may utilize my problem solving, communication, and
decision making skills.
Work Experience:
JP Morgan Chase (December/2007-Present)
Monroe, La. 71203
Customer Care Professional
Inbound call center estimated 100-150 calls per day
Process payments and payoffs
Make effective account changes and updates
Retain customers
Cross-sell Chase products
Provide exceptional customer care to all Home Equity and Way Forward customers
Zaney Committee (January 2009-Present)
C/o JPMorgan Chase
Boosting morale of colleagues in a fun and positive atmosphere within the call
center environment
Providing co-workers with a sense of assurance that even within a stressful
environment your job can still be a fun place.
Manpower Temporary Agency (January/2007-June/2007)
Monroe, La. 71203
Imaging Document Specialist
Scanning of mortgage accounts according to loan numbers
Securing customers accounts as well as personal information
Skills:
Computer Literacy, Ten Key, Multiple Phone Line Servicing
Windows XP, Microsoft Office Applications, Customer Care Workbench, VLS Mainframe
Contact this candidate