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Customer Service Manager

Location:
Winder, GA, 30680
Posted:
November 03, 2010

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Resume:

Curriculum Vitae

For

DIANE BELLAMY

*** ******* ***

Winder

GA 30680

USA

770-***-****

Profile :

I am a highly knowledgeable and capable individual with broadband

experience and the ability to learn quickly. My calm unruffled manner

enables me to deal efficiently with a wide range of situations, which I am

able to prioritise and handle effectively in a friendly manner, whilst

remaining aware of what is required. I am able to fit into any office

environment and work harmoniously with colleagues and Managers,

strengthening any existing team while maintaining an unobtrusive sense of

humour.

Achievements:

Setting up office systems, practices and document control adhering to BS

and ISO guidelines.

Writing the Quality / Health and Safety Manual for Audit and completing

Audit successfully

Opening and Closing to deadline offices for hand over to new owner

Key Skills :

Office Management

Project Administration management

Facilities / Services management

Executive PA/Secretarial

Accounting, Purchase / Sales Ledger and Financial Analysis

Recruitment and retention of staff

Customer Service

Telesales

Training

Psychometric testing

Software experience :

MS Office including Word E-mail / Scheduling

Excel Lotus 123

Access FoxPro

Powerpoint AES

Visio Freelance & Harvard Graphics

SAP Accounting CorelDraw

Sage Accounting Novell Network

DisplayWrite Monarch switchboard

WordPerfect TSX Switchboard

Amipro Personnel system Open Door

Management database ACT Enterprise Accounting

Employment History :

Mar 2003 - Present: Since arriving in the USA I have been unable to work

and have been a homemaker - although I have kept my skills

up to date through my home computer.

Aug 2002 - March 2003: Thomas & Green Ltd

OFFICE MANAGER / PA TO DIRECTORS

. Setting up customer service database

. Setting up and administering new web site

. PA/Secretarial duties

. Overseas travel and itineraries

. Minute taking

. Initial contact for customer enquiries

. Customer analysis

. Client liaison

. Setting up office systems / equipment

Reason for leaving : To join my husband in the USA

May 2002 - Aug 2002: Barclays Bank plc

Project MANAGEMENT Assistant

See attached reference also refers to duties covered

REASON FOR LEAVING: THE PROJECT TERMINATED

May 2001 -May 2002: LDH (La Doria) Ltd

SENIOR PA/OFFICE MANAGER

. Organising re-location of offices for 47 people

. Setting up phone system

. Recruitment of Receptionist and PA/Secretary

. Setting up office systems / equipment

. Organising contracts for Cleaners/ Security systems for office and

warehouse facility

. General admin and typing duties for Chief Executive and Commercial

Director

. Client liaison / Supplier liaison

. Arranging flights / travel itineraries overseas and UK

Reason for leaving: Redundancy

March 2000 - May 2001 : Rebus HRS

PA/Divisional Secretary to FM Director

1. Administration of Division

2. Setting up systems and practices

3. Secretarial and administrative duties for the Director including -

Diary management, travel and accommodation

4. Recruitment of staff, temporary and permanent

5. Budgeting control

6. Monthly analysis of division activity

7. Stationery ordering and budgeting for division

8. Client Liaison

Reason for leaving: Redundancies had been made within the Company and re-

structuring made job feel insecure.

Jan 2000 - March 2000 : Temporary work at Anglian Water plc

Dec 97 to December 1999 : Eastern Energy

SERVICES/ ADMINISTRATION MANAGER / PA TO FINANCIAL

CONTROLLER

9. Set up office systems and procedures

10. Wrote and designed Health and Safety Manual

11. Health and Safety auditing and associated record keeping

12. Incident Control Officer

13. Recruitment, supervision, training and development of office juniors

14. Accounting and reporting on SAP system

15. Project budgeting and managing Secretarial and administrative duties

including: diary management, report typing and distribution, travel

and accommodation, conferences, monthly reporting to board,

budgeting control, ad hoc financial reports

16. Facilities management including management of contracts, staff and

contractors

17. Stationery ordering for office and control of distribution for

budgeting purposes

18. Ad hoc associated duties as required

Reason for leaving: Made redundant office closed and re-located to Ipswich

Sept 96 - Dec 97 : Recruitment Agencies

OFFICE TEMPORARY

19. Various temporary assignments as required, including: Financial

analysis, management accounts, personal assistant and purchase

ledger control, marketing assistant

July 95 - July 96 : Expertease Recruitment

RECRUITMENT CONSULTANT

20. Consultant responsible for the Industrial Division

21. Liaison with Clients to provide staff as requested short term and

permanent

22. Sales and Marketing, visits to Clients

23. Interviewing, assessment and testing of staff

24. Administrative duties, payroll, timesheets, referencing

Reason for leaving : Needed extended leave for post operative care

May 94 - July 95 : Temporary Assignments - including 6 months as a

Financial Analyst at Thomas Cook - 3 Months Secretarial at

the Highways Agency

July 91 - May 94 : Hawker Siddeley Power Engineering Ltd

OFFICE / ADMINISTRATION MANAGER / DOCUMENT CONTROLLER

25. Set up of site offices, systems and procedures to adhere to BS5750,

ISO 9000

26. Recruitment, supervision, training, and development of junior staff

27. Implementation of site computer system,. Administration of system,

user support

28. Control of all documents entering and leaving site

29. Budgeting control

30. Implementation and design of ad hoc forms

31. Booking of travel overseas and UK

32. Diary management

33. Facilities management

34. Fleet management

35. Site Incident Officer

Reason for leaving Redundant Contract ended

Jan 91 - July 91 Temporary agency work

Mar 90 - Jan 91 Makers Industrial Limited

Secretarial / Admin

Reason for leaving : Made redundant

June 88 - Mar 90 Huntingdon Life Sciences

PA to Head of Department / Departmental Administrator

Reason for Leaving : To join Makers Industrial

1987 - 1988 Temporary agency work

1983 - 1986 Therm-a-Stor Limited

Office Manager / PA

Reason for Leaving : Maternity leave

1982 - 1983 Temporary agency work

1979 - 1982 Lived in Belgium

1975 - 1979 W.R.A.F (Womens Royal Air Force)

1974 - 1975 Gough Hotels Limited

Education :

Sible Hedingham Secondary Modern School, Sible Hedingham, Essex

English Grade 1 CSE/GCE

Maths Grade 2 CSE

Science Biology - Fail

Needlecraft Grade 1 CSE/GCE

French Grade 2 CSE

Typewriting Grade 2 CSE - RSA I,II,III

Art Grade 2 CSE

I have also completed the following courses

RSA I - Audio typing Speedwriting

COSHH Assessments Document Control

References : Will be supplied upon request



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