Customer Service Administrative Assistant

**** **** **** ***, *** ***

Quinette N. Liverpool Silver Spring, MD 20910

Phone: 301-***-****

abiajk@r.postjobfree.com

Seeking to secure the opportunity to perform the administrative duties of Administrative Assistant

profile

Possess excellent ability to generate reports, presentations and other high-level communications to executive

leadership.

Demonstrated expertise in conducting database searches and performing data analysis. Assisted program staff with

administrative responsibilities, such as, conducting staff training workshops and producing executive reports.

Analyzed

organizational and operational activities to maximize efficiency and developed innovative work flow procedures to

achieve

optimal organizational results. Demonstrated success in:

Managing & Training Staff

Organizational Skills

Multi-tasking

Outstanding Customer Service

Analyzing & Problem Solving

Report Writing

Producing Work Flow Ease

Creating Filing Systems

Proven Leadership

cAREER chronology

Patient Service Coordinator

2007-2009

Professional Healthcare Resources - Annandale, VA

. Managed and supervised the schedules of three CNA's for Professional

Healthcare, Bethesda Branch skilled services department

. Provided positive role model and great attitude for team members

through effective self-management and exemplifying superior leadership

skills

. Completed regular reporting activities, assisted clinical manager in

making optimal operational decisions and maintained current knowledge

of homecare industry and agency guidelines

. Coordinated multi-disciplinary skilled care staffing for cases within

assigned geographic territory; utilized priority staffing to ensure

that critical patient needs are met

Administrative Assistant

2006

American Psychological Association, Office of General Counsel - Washington,

DC

. Provided administrative and clerical support for the Office of General

Counsel staff including but not limited to maintenance of the OGC

filing system (e.g., maintaining the legal records of the Association,

establishing new folders and sections as needed, and periodically

transferring files to storage

. Organized, planned and brainstormed with Web developers and assisted

contracts attorney with creating and developing the Office of General

Counsel public website

. Coordinated with Director of Psych/Law in providing support to the

Committee on Legal Issues by assisting with preparation and

distribution of agendas as well as provided administrative assistance

at committee meetings

. Revised agenda items, processed check requests and typed memos

Records Manager

2005-2006

The Center for Life Enrichment - Washington, DC

. Transcribed all psychiatric evaluations, treatment plans, medication

management and therapy notes

. Collaborated with social workers and case managers, faxed medical

records, typed medical reports

. Secured all insurance authorizations for all medical programs and

attended all staff meetings

. Coordinated the sign-in process and preparing intake packets for all

new patients

. Created compatible filing system and maintained patient's medical

records

Research Assistant

2004-2005

Northrop Grumman, Rockville, MD

. Performed a variety of support tasks for the Opium Treatment Program

(OTP) Accreditation project with the Substance Abuse and Mental Health

Services Administration (SAMHSA) which involved coordinating intensive

phone follow-up, data management, and utilizing SAS for data analysis

. Participated in data collection activities via telephone and/or email

and prepared binders for site visits by inputting data in Microsoft

Access, creating worksheets in Microsoft Excel and tailoring data

collection workbooks to various site visit

. Conducted data cleaning activities such as formatting and labeling

variables and analyzing the validity of data recorded in the Post-

Accreditation Questionnaire

. Recruited patients for patient interviews and managed activity log

training workshops across the nation for staff participants

General Clerk II

2003-2004

Food and Drug Administration, Rockville, MD

. Administered user fee ID numbers and biologic drug numbers to various

pharmaceutical companies nationwide

. Managed and performed data entry tasks for new drug applications

. Analyzed and processed Individual New Drug applications

. Provided superior customer service via phone

education

Masters of Science in Administration, Organizational Management

2013

Trinity Washington University - Washington, DC

Bachelor of Science, Psychology, emphasis in Research and Statistical

Analysis

Howard University - Washington, DC

2003

Technical skills

. Microsoft Office, 03, 07 and XP Excel, Access, Word, Outlook

. Expert in medical terminology

. Type 40 wpm

. DELPRO

. NIOSH

. COMIS

. HQS

. MIS

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