Customer Service Manager

Erin M. Kidwell

*** **** *** **. #*

Cincinnati, OH 45202

859-***-****

****.*****.*******@*****.***

PROFESSIONAL SUMMARY

Highly-competent Senior Financial Analyst and Treasury Analyst with extensive experience in cash management,

accounting, risk management, treasury and banking functions in corporate and small business environments. Additional

experience in M&A due diligence, IPO structuring and Foreign Exchange. Demonstrated leadership in motivating

colleagues to work collaboratively to achieve productivity and cost improvements. Successful in selecting and

implementing new processes and technology changes seamlessly within an organization.

PROFESSIONAL EXPERIENCE

Treasury Analyst/Senior Financial Analyst Scripps Networks Interactive / The E.W. Scripps Company

Cincinnati, OH 2006-2010

Supported The E.W. Scripps Company and was hired to work for Scripps Networks Interactive (SNI) when ‘the company’

split in July 2008 and SNI went IPO.

• Managed domestic and international cash management structure of over $3 billion in cash and $850 million in

debt.

• Facilitated a $600 million bond issuance.

• Implemented a new merchant processing vendor and standardized the payment process and decreased

interchange.

• Ensured all business units were PCI compliance.

• Established over 25 new international and domestic bank accounts in six months.

• Effectively implemented new treasury software to manage cash, accounting, audit and general ledger posting.

• Monitored rates and analyzed the impact of changes on deposit accounts in USD, EUR, GBP, Rp.

• Coordinated financial forecasting of impact of F/X.

• Liaison between bank and management.

• Maintained cash, debit, and interest schedules.

• Analyzed Treasury accounts and processes.

• Prepared foreign exchange transactions.

• Submitted A/R, A/P, and G/L entries daily and performed daily, quarterly and annual reconciliations.

• Re-established department credibility by improving controls, procedures and reports.

• Worked with other departments to develop more efficient cash management banking solutions for all segments of

the organization.

• Maintained communication with Regulatory Reporting to ensure efficiency between Internal & External auditing.

Financial Associate / Subject Matter Expert (SME) Citibank

Florence, KY 2004-2006

• Assisted inbound customer calls regarding their financial bank, investment and loans accounts; executed accurate

and efficient account servicing.

• Facilitated and led departmental training activities for large employee groups and assisted with specialized 1:1

training.

• Interacted with a wide variety of associates and departments regularly in the process of problem resolution.

• Established new training processes for New Hires and contributed to internationally distribute training manuals.

• Performed general clerical, office and administrative duties as requested by department manager.

Erin M. Kidwell

PAGE TWO

PROFESSIONAL EXPERIENCE - continued

Customer Service Representative / Bank Teller Fifth Third Bank

Edgewood, KY 2001-2004

• Promoted quality customer relations for consumer and business customers by consistently providing customer

satisfaction with a friendly demeanor and willingness to help at all times.

• Maintained a consistent cash balancing record in accordance with policy.

• Consistently met or exceeded sales referrals as set by management.

• Increased knowledge and skills through self-motivation, formal education, seminars and in-house training.

• Performed general clerical, office and administrative duties as requested by branch manager.

ADDITIONAL RELATED EXPERIENCE

Power Inspires Progress, Cincinnati, OH

Volunteer with this non-profit organization to maintain accurate accounting and banking standards in accordance with

501(c)(3) legal requirements. Also serve as a member of the Marketing Committee.

Downtown Residents Council, Cincinnati, OH

Member of this non-profit organization and serve as a liaison between downtown residents and business owners on the

Business Membership Committee. Will assume position of Membership Chair on the board, effective April 2011.

NOTABLE ASSOCIATIONS

• Enjoy the Arts Advisory Board member

• Cincinnati Opera Gala Co-Chair

• Cincinnati Ballet Gala committee member

• Nominated for Northern Kentucky Chamber of Commerce Leadership Class of 2011

EDUCATION

BA Communication and Informatics, Northern Kentucky University, Highland Heights, KY, 2006

SOFTWARE

Peoplesoft, Treasura, XRT, Reuters, ADP

Contact this candidate