Customer Service Manager
Resume:
Application for the Position of Project Editor (half-time) at Interweave
RITA KRISTINE WISE
Eaton, CO 80615
970-***-**** abiah5@r.postjobfree.com
Accomplished writer and editor
with a strong background in marketing and communications.
SUMMARY OF QUALIF ICAT IONS
• Wealth of experience with a background that spans the fields of arts and crafts,
research, product development, project management, marketing, administration, and
accounting.
• Outstanding problem solving, analytical and decision making skills with proven ability to
conceptualize solutions to challenging situations and implement practical, cost-effective
project plans.
• Excellent organizational and time-management skills in planning and coordinating the
logistics of multiple projects and events.
• Excellent verbal and written communication skills with extensive experience developing
marketing materials, craft instruction sheets, and promotional articles for print, radio
and internet.
• Proficient in effectively monitoring budgets, processing invoices, and tracking costs.
• Proficient in Computer Skills including Microsoft Word, Excel, Outlook, Power Point,
QuickBooks, Adobe Photoshop, Internet Research and Basic SEO.
• Avid crafter in various mediums including beadweaving, stained glass mosaics,
needlepoint, and mixed media art.
RITA KRISTINE WISE
page 2
E MPLOYMENT HISTORY
Optimum Art Glass, Inc. Eaton, CO 1983 to January
2010
Vice President and Partner
Optimum Art Glass, Inc. is an environmentally responsible manufacturer of textured colored sheet
glass for the Stained Glass, Architectural and Craft Industries. The company was founded in 1978.
Position Responsibilities Included: The research and development of a “kitchen” craft
product utilizing random sized pieces of stained glass pre-fabricated for use in mosaics, glass
on glass art, jewelry, mixed media art, and floral applications. The product was named
“Stained Glass Cobbles” and was marketed to the home crafter that had little or no
background in working with Stained Glass. Michaels Stores picked up the line at its unveiling
placing it in over 1000 stores. Finished project sheets were designed for new consumers with
complete how-to pictorials and step-by-step directions.
A sample of the project sheets can be viewed online at:
http://squidoo.com/ritaslens
http://squidoo.com/mosaic-projects-how-to-mosaic
Craft trade shows were a primary tool for marketing not only to buyers but also a way to
promote the use of stained glass outside its normal realm. Booth design, product display,
signage, handouts, all the little details that go into making a good first impression then
translated into a lasting memory was meticulously created. With the aisles filled with
competitors, the booth had to establish Optimum as a serious manufacturer with an
outstanding ability to grow in new directions.
Results:
• Bottom line: trade shows brought in new customers and increased overall sales and
product recognition.
• Customer service was enhanced and customer satisfaction increased.
• The new product line created a new venue for an old craft.
• Free courses were created and implemented to instruct customers on expanded use of
products.
• A community outreach program for crafters was started to teach crafters the art of
glass mosaics and help set them up into business.
Cablevision Greeley, CO 1980 – 1983
Marketing Manager/ Events Coordinator
Hired by Bill Daniels to work within a management team to introduce cable television into the
Greeley marketplace. Was responsible for hiring, training and oversight of door-to-door and
telemarketing sales teams. Additional responsibilities included coordinating all community
events, advertisement placement, and budget oversight. Was also an intermediary for the
company, working with city government, hotels and apartment owners for a smooth
construction and installation transition.
RITA KRISTINE WISE
PAGE 3
Agland Inc. Eaton, CO 1978 -1980
Advertising/Public Relations Assistant
Was hired to design and place local advertisements, write and publish a monthly newsletter
and design and layout the annual report.
Grasshopper Ltd. Denver, CO 1974 - 1977
Part Owner/Manager
Grasshopper was a neighborhood gift and needle arts craft store. It was the introduction into
the world of retail store ownership and all of the work that is involved.
E DUCATION
Bachelor of Arts Degree in Mass Communications, University of Denver 1974
P rofessional Affiliations
Member of Triibes
Member of Northern Colorado Web Magic Marketers
Member of Northern Colorado Internet Marketers
36471 County Road 33
Eaton, Colorado 80615
abiah5@r.postjobfree.com
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