Customer Service Sales

JONATHAN HICKS

**** ********* **, ********, **. *0213

(H) 770-***-**** (M) 323-***-****

Email: ***********@*****.***

Career Objective: To provide superior customer service and support as a

Help Desk Technician in a way that allows me to use my skills and training

to analyze and resolve customer related issues.

PROFESSIONAL EXPERIENCE

SEARS HOLDING COMPANY

Consultative Sales Consultant-Marietta, GA (2010-Present)

Established excellent relations with customers, building loyal repeat

business.

Extremely reliable, hard working and honest.

Work well in a team, with people of all ages.

TIME WARNER CABLE

Technical Supervisor-Los Angeles, CA. (1997-2009)

Resolved corporate customer complaints

Knowledge of LAN's and how they connect with computers.

Troubleshoot modem issues over the phone and at customer homes.

Trained field technicians on digital class phone technical installations.

TELSOURCE CORPORATION

Technical Operations-Culver City, CA. (1995-1996)

. Recognized as 1995 "Manager of the Year".

. Resolved customer complaints quickly and effectively.

. Performed quality checks of auto-dialers and channel bank

installations.

. Sales Associate of the Quarter Award

EDUCATION

Currently Enrolled in a CNS Associates Program at ITT Technical Institute -

Atlanta, GA.

Golden Gate University - Los Angeles, CA.

Wright State University - Dayton, OH

West Georgia College - Carrollton, GA

Bluffton College - Bluffton, OH

PROFESSIONAL DEVELOPMENT

Microsoft Excel

Microsoft Windows

Microsoft Word

Microsoft PowerPoint

Workforce

ACSR

CSG

Orange Tools

Kronos

Maxxian Diagnostic Tools

Telecommunications Management Certification

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