Customer Service Sales
Resume:
KAYLIN GUNDRY
Livermore, CA 94551
abiafu@r.postjobfree.com
OBJECTIVE
To find a permanent full time position that affords me the opportunity to work in a creative and challenging
environment that allows me to utilize my support, customer service and administrative skills as well as providing
opportunity to learn and advance.
EMPLOYMENT
Discovery Foods Company
Office Manager/Executive Assistant to CEO & VP of HR April 2009-Present
Support for CEO, VPs, sales, HR department and finance as needed. Maintain travel, appointment calendars and
process expense reports for CEO, VP of HR as well as the Executive Vice President of Sales. Travel
arrangements for various Executives and members of the Sales team. Manage confidential correspondence;
establish procedures for collecting legal documents for the VP of HR who also serves as corporate legal counsel.
Update and edit copy for websites, prepare presentations for Quarterly Planning Meetings, Quarterly Sales
Review meetings and materials for Board of Director Meetings. Responsible for planning and coordinating
company wide meetings and parties; including securing venue, catering, agenda and other miscellaneous items.
Schedule executive search interviews and manage outside recruiting agencies on a by-project basis. Managed
remodeling project for office kitchen and freezer displays by planning design, obtaining bids and managing
schedule for project. Prepare reports for all executives as required. Create and organize employee handbook
information, procedures and benefits documents. Position requires confidentiality, flexibility, excellent
communication and prioritization skills as well as the ability to manage changing and varied duties on a daily
basis along with sound personal judgment and decision making.
Ajilon Finance, Temp Agency
Administrative Assistant – Temp assignment working for Venture Capital company, filing, phones, general office
duties while searching for permanent placement December 2008 (Assignment end February 2009)
OroNero Shoes/Reply.Com
Executive Assistant to President/Executive Assistant to CEO June 2007 to October 2008
(Two companies located in one office, owned by the same family)
OroNero-Office manager and assistant to the president of small shoe manufacturing company. Support for sales
staff including inside sales calls resulting in 15% increase in sales, liaison between factory, customers and sales
staff. Manage National Trade Shows including registration, monitoring attendance, design of booths, hiring
models and representatives. Personally attend shows to make contact with new customers and vendors. Assist in
hiring of new associates, write & post ads, screen resumes and perform background checks. Travel with
President to Trade Shows and on buying trips. Manage payroll, accounts payables, receivables, order entry and
invoicing as well as some collections. Maintain President’s calendar, make travel arrangements, handle
correspondence Manage inventory in warehouse, quality control on new styles/samples and responsible for
tracking and delivery of shipments. Handle processing of customs documents to insure import of product is
seamless. Provide some personal assistance along with all office management duties.
Reply.com-Support for CEO by answering phones, scheduling, travel arrangements, meeting notes and event
coordination. Also handle processing of company payroll and coordinate tradeshows which requires set up and
monitoring, travel as needed, assisted Executive Vice Presidents in arranging travel and calendar appointments
*OroNero closed in July 2008; Reply.com had a 30% reduction in headcount at end of October 2008 due to
economic downturn
CornerStone Staffing Solutions, Inc.
Assistant to CFO: February 2006 – June 2007
Assist CFO with reports, process garnishments, and branch payroll. Assist senior executives with special
projects, including marketing flyers, publishing brochures, client presentations and proposals, creating reports for
all departments as needed, maintain supply order system for branch offices. Assist 16 branches in various
administrative duties as needed. Administer employee benefits; assist with various Human Resources duties as
needed. Extensive use of Excel, Outlook, Word, data entry program and some desktop publishing. Prepare
correspondence, answer phones as needed. Notary
GD California
Sales Coordinator: March 2004 – February 2006
Inside sales for legacy computer manufacturing company, customer service, coordinate orders and delivery
schedules, process RMAs, invoicing, price quotes, accounts receivables, credit terms approval, handle specific
accounts including international accounts. Heavy customer contact requiring excellent verbal and written
communication. Oversee distribution and shipping of custom orders, including custom schematics. Work
closely with marketing and director of sales on special projects including ISO compliance and customs.
Extensive use of Microsoft Office, Outlook and database entry. Prepare weekly and monthly sales reports
including analysis on sales trends and studies. Order supplies as needed; perform administrative functions as
needed including answering phones. Write and edit press releases and customer communications distributed
electronically as needed
Prescriptives Cosmetics/Nordstrom
Beauty Advisor/Sales Associate: September 2003 – March 2004
Cosmetic and Skin Care Sales, skincare consultant, personal make-up artist, stock, inventory, visual display,
customer service
Estee Lauder/Macys
Beauty Advisor/Sales Associate: March 2002 – September 2003
Cosmetic and Skin Care Sales, skincare consultant, personal make-up artist, stock, inventory, visual display,
customer service
EDUCATION
California State University East Bay, Hayward, CA.
September 1999 to June 2003
Bachelor of Arts Degree in Liberal Studies with emphasis in English June 2003
California State University East Bay (Formerly Hayward)
June 2004- Present
Working Towards Master of Arts in English
SKILLS
Supervisory & Training background
Good client relationships, customer service
Great interpersonal skills, energetic, team player
Able to prioritize, organize, tackle any task
Very quick learner
Time management, multi tasking
Excellent decision making
COMPUTER SKILLS
Proficient in Microsoft Office- Word, Excel, Outlook, PowerPoint, Publisher
Typing speed 56 WPM
Proficient in QuickBooks
Database entry
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