Calvert Hose MCP
*** ****** ****, *********, ** *9740
702-***-**** - Mobile, 662-***-**** - Home
*******@*****.***
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Talented Technical Leader with over 10 years of demonstrated management
expertise
SUMMARY OF QUALIFICATIONS
. Strong "can do" philosophy and values enabling company to succeed
through personal inspiration and leadership. Successful in growing
focused and tightly knit strategic thinking teams.
. Expert skills in Project Management, Solution Architecture;
identification and realization of Strategic Business Goals; alignment
of Core (vs. content) Business Vision with Complete and Optimized
Strategies.
. Large Database Experience extracting information, scrutinizing it and
delivering an exciting and productive solution. Work closely with
multiple diverse departments utilizing multiple technologies (SQL,
db2, dotNet, MAPICS, C#, MS Embedded) to overcome the over the wall
communication syndrome. Mentor of many talented engineers with mastery
of their niche skill to apply contributions toward group goal.
TECHNICAL HIGHLIGHTS
Applications: All Microsoft Technology, Crystal Reports, FRx, Actuate
Reports, Visual Studio, IIS, SQL, FileMaker Pro, DB 2,
MAPICS, JD Edwards, Siebel, Oracle, Clientele, Word
Perfect, Adobe Illustrator, Adobe Suite, ArcSoft,
Blackberry, Corel, McAfee, Symantec
*I can provide an exhaustive list of applications upon
request.
Languages: TSQL, XML, VB.NET, ASP.NET, VB Script, VBA, FoxPro, Perl,
RPG, others
PROFESSIONAL EXPERIENCE
Industry Leading Industrial Products Company 09/2009 - PRESENT
IT Director, AL
. Established IT Strategy, Goals, and Priority Projects
. Leadership in key initiatives including eCommerce and Environment
(Green) efforts
. Implement process automation and LEAN manufacturing
. Measure, Mentor and Manage Resource Talent
. Responsible for Security, Policy, Risk-Management (Controls), and
Documentation
Stratosphere, Las Vegas, Nevada (Contract Position) 02/2009 - 09/2009
Project Manager for Casino Corporation
. Multiple Property PBX Consolidation
. Multi-Tiered Player Club Card Program
. Call Center Operations Outsourcing
. IT/SOX Program
SupportSoft, Las Vegas, Nevada 08/2008-09/2009
Solutions Engineer
. Callcenter and Online Technical Support
. Hardware and Software troubleshooting, customization, optimization,
and a variety of remote services.
. Service delivery to vendor host and retail customers in a hosted VOIP
/ Virtual Call Center environment
Bally Technologies, Inc., Las Vegas, Nevada 09/1999-09/2007
Director of Internal Systems / Information Technology
. Started, organized, deployed, and managed enterprise solutions
Major Projects Accomplished: Siebel Call Center Solution, COGNOS,
Customer Facing Sales and Service Solutions, Contracts
Administration/Approval Process Improvement, Agile Product Lifecycle
Solution, Executive Key Performance Indicator Dashboards, Data Mining
and Business Systems Integration.
. Directed a team of 5 senior project managers and approximately 50
direct reports with responsibility to over 200 indirect reports and
2500+ employees in a matrix reporting environment.
. Developed new programs involving 20-30 departments for efficient use
of technology in a 24/7 operation.
. Initiated executive steering meetings and focused senior management in
coordinated technology initiatives.
. 18% under $5 million operating budget.
Senior Business Systems Analyst / Project Manager
. ROI proposal to delivery and measurement of significantly impacting
projects.
. Research and present global view of enterprise technology in use and
recommendation for improvement.
. Develop and present strategic initiative to implement best practices.
. Identify, Recommend and Deliver projects that result in working
measured solutions.
. Outsource and manage Vendor, Host, and Individual contractors.
Major Projects Accomplished: Royalty, CRM, PLM, SCM, Enterprise
Intranet, Phone List Browser, ALLYCE, RFDC Handheld Integration,
Online Company Directory.
Senior Programmer Analyst
. Applications Administrator/Programmer.
. Analyze, Document and Report on current systems to management in
concise and actionable slides.
. Repair and Improve individual applications per user or customer
requests.
. Consolidate legacy systems into a more resourceful n-tier central
application.
. Support business with solutions and software programmers with
technical guidance.
AT&T Broadband, Wilmington, Massachusetts 1997-2002
Software Contractor
. Executed from 'cradle to grave' on an operational impact contact and
account activity solution.
. Fulfilled the need of a catalyst for business change through iterative
process improvement cycles
. Integrated Excel and custom reports of transfer, additions, updates
and cancellations of services and activities to Mainframe, Remedy, and
various FCC organization systems and requirements.
. Migrated Excel spreadsheets and other misc forms of data into
organized forms within MSAccess97 multi-tier application with utilized
work lists within a highly structured workflow process.
. Expanded solution delivery nationwide to support other regions with
similar yet distinctly geographically different attributes and
requirements.
. Continued technical support, performance tuning and user training.
BookTech Inc., Winchester, Massachusetts 1996 - 1998
Production Manager
. Manage 10-50 employees in a high demand print production environment.
. Meet customer demand with accurate results.
. Streamline operations flow chart.
. Maintain shipping and receiving efficiency.
MIS Developer/Administrator
. Build and Administer custom MIS applications integrated into XEROX
solution on UNIX platform.
CD Source USA Inc., Whittier, California 1992-1996
Owner
. Development, Manufacturing and Retail Sales of CDROM Software
EDUCATION/TRAINING
Bachelor of Arts Degree from Whittier College, California
05/1993
Areas of Study: Mathematics, Physics and Computer Science. Graduated
with Honors.
Certificates of Completion. Courses include MAP: Management Action
Planning, Siebel Systems, MS Implementing and Managing Windows XP, Active
Directory, Complete Microsoft Suite including MS Project, Clientele
Customer Support and Customization, Mastering VB Fundamentals, MS SQL
Server Administration, Implementing Databases in MS SQL Server, and
Project Business.