Customer Service Project Manager
Resume:
Gina Grace Adams
Portland, OR 97229
abiafe@r.postjobfree.com
Successful training professional and amateur interior decorator will
utilize her extensive skills training client services personnel in best
practices, company processes, procedures, products and resources. Gina
also looks forward to providing on-going product and procedure training to
more senior Client Service Representatives.
WORK EXPERIENCE
Amplify Joy Consulting Services 12/2007 - 9/2010
Portland, Oregon US
Owner / Executive Coach
Reliable self-starter with ability to create and deliver learning programs,
support clients in accomplishing goals with strong attention to detail and
excellent customer service skills.
Created learning programs and communication materials to inform, guide and
hold all clients accountable to mutually agreed upon development goals.
Offered services related to long term and short term planning including
career, strengthening business communication, relationship skills, addressing
life and career challenges.
Performed customer service, budgeting, financial allocation, vendor
selection, marketing, community outreach and administration.
American Red Cross Western Frontier Division Blood 7/2003 - 11/2007
Services
Portland, Oregon US
Executive Associate, Chief Manufacturing Executive, Chief Financial Officer,
Chief Medical Officer
Leveraged expertise in training, executive support, operations management,
administration for all departments and projects.
Created, trained instructors and implemented training for 100+ employees on
the use of MS Office Suite products and Problems Management Solutions for
Quality Control Initiative.
Main contributor to creation and management of "Life's Crossing Community
Gallery", a permanent art gallery featuring a variety of local and diverse
artists to attract potential blood donors. Considered a success by management
and donors alike.
Served as Project Lead for Diversity Education Curriculum assessment,
creation and implementation. Completed on time and $30,000 under budget.
Trained 13 instructors for 3 year implementation across 3 divisions.
Evaluations have been excellent.
Created, coordinated, recruited volunteers for and performed several
educational tours of American Red Cross facility for grade school children.
Provided support to Chief Manufacturing Executive, 7 departmental operations
in 2 divisions and nationally on a variety of improvement projects. Included
extensive travel arrangements, calendar management, scheduling for meetings,
acting on CME's behalf and as liaison in meetings and with her subordinates.
Supported CFO in operational planning, assessment, worked on national
initiatives designed to increase community blood donation. Combined
experience, effort, and vision to ensure smooth flow of operations and impact
on bottom-line.
Anadys Pharmaceuticals, Inc. 12/2001 - 3/2003
San Diego, California US
Executive Assistant, Vice President, Business Development & Strategy,
Director, Investor/Public Relations, and Chief Financial Officer
Assistant offering strong executive support, communication & marketing,
business development skills in a fast paced and complex environment.
Responsible for training and supervising work for Communications Manager.
Trained all administrative assistants and related employees in audio / visual
conferencing use.
As Executive Assistant, acted as liaison in dealing with vendors, partners,
current and potential investors, news releases and inquiries. Created all
presentation materials, assisted in market research, documentation of all
sales contacts and results of meetings.
Coordinated Audio / Visual equipment, conference rooms, catering, meeting
materials on time, within budget offering a professional appearance to guests
/ investors / collaborators at all times.
Responsible for maintaining database of all corporate contacts, creating and
maintaining a database of all pertinent industry meetings / conferences,
organized global business development campaign including multiple staff
members and regular meetings with location in Heidelberg, Germany.
As project manager, successfully selected and vetted vendors for web redesign
project, communication materials and marketing. Kept vendors on target and
supplied with necessary information to perform their assigned tasks.
Environmental Research Institute of Michigan 3/1999 - 10/2001
Center for Electronic Commerce
Ann Arbor, Michigan US
Information Management
Specialist
Leader with key skills to create and disseminate training, supervise,
initiate process improvement, manage projects with strong
internet/information management background.
Devised unique electronic training systems with text, streaming audio/video
for Electric Boat Company. Required extensive travel to Connecticut to work
directly with client during 10 month project.
Attended software training regarding latest updates for MS Office 2000
launch. Created and delivered software training to 50 employees and worked
one on one to give in depth support and develop skills.
As Project Lead was responsible for supervising team tasks, assessing need,
space requirements, electronic space requirements for current and future
collection, coordinating team efforts and implementing the ERIM Multimedia
Library.
As Supervisor of ERIM Web Team (7 members), assessed needs, budgeting
requirements and allocation of resources, oversaw, performed and delegated
work. Ensured compliance to official communication policy, proofed new
intranet and internet sites prior to launch. Supervised ongoing maintenance.
Wayne State University 3/1997 -
3/1999
Anthropology Department
Detroit, MI US
Assistant to Principal Investigator, RAPTR Project and Chair of
Anthropology Dept
Accomplished administrator with skills and ability to create and deliver
training, coordinate and collaborate with key university personnel, creating
a cohesive and seamless academic operation.
Training developed and delivered through one on one and group training style
for US Air Force personnel including electronic and physical manuals.
Completed 3-year, $3 Million contract with US Air Force focused on improving
seven crucial business areas including organizational trust, state of the art
systems, communications, process improvement, change management.
Required to regularly liaise with multiple departments throughout the
university including Academic Affairs, Finance, Office of the Dean of Liberal
Arts, Office of Dean of Graduate Studies, several engineering departments.
Responsible for coordinating and supervising work submission from external
subcontractors, administrative oversight of office including scheduling.
Responsible for creating, managing and delivering on time all updates and
reports to satisfy contractual agreements. Delivered presentation to senior
officers at US Air Force.
Acted as assistant to Chair of Anthropology Department on special projects
and grant writing / submission as needed.
Acted as assistant to Professor in Anthropological Linguistics using training
in specialized NU*DIST software for qualitative data analysis related to
medical project.
EDUCATION Wayne State University
Detroit, Michigan
Bachelors Degree
Major: Anthropology
JOB RELATED TRAINING
American Red Cross: Diversity Instructor Training
Intensive 2006
Greg Bell Consulting: Diversity Instruction and Presenting
2006
National Seminars: "How to be a Dynamic Trainer" 2005
National Public Speaking Competitor on scholarship 1991 to
1993
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