Strategic, forward-thinking Global Operations Leader known for achieving
rapid, measurable cost savings and revenue growth by optimizing people,
processes and systems. Highly-ethical and adaptive change leader with the
ability to assess organizational needs and recommend high yield actions
that facilitate growth through strategic initiatives.
Drives customer acquisition and retention by working with sales teams,
development, and customers to ensure alignment between market needs and
company assets. Recognized by both peers and senior executive management
team for ability to develop and implement innovative solutions and
consistently reverse counter-productive trends.
Seeking to make an immediate and sustainable positive impact on revenues
and costs through effective leadership to optimize a company's systems,
processes and people.
Creating Efficiencies through Technical Expertise
and Operational Enhancements
Leadership & Diversity - Led global organizations with up to 10,000 people
- demonstrating ability to adapt to diverse business environments and
cultures. Designed and implemented Diversity programs, recognized as best
in class by IBM Corporate and deployed across additional
organizations/divisions. First executive in Flextronics Corporation to
effectively implement the Talent Retention Program across a regional
organization.
Cost Reduction/Lean Initiatives - Study of high velocity parts, and
strategic warehouse placement delivered 30% improvement in pick-rate and
20% reduction in cost on high volume retail camera and printer products. A
Grassroots approach to Lean and 5S principles fostered a "Customer Tour
Ready" culture across all sites in the Americas region; including monthly
Kaizen activity/contests.
Restructuring, Turnaround, Transformation - Delivered 3x operating profit
for region through footprint consolidation (27%), overhead staff reduction
(75%), operational efficiency and leadership in execution. Global
Services was profitable for the first time since growing to an ~$1B
revenue business - 80% of revenue.
Mergers & Acquisitions - Selected as Campus executive when IBM divested
its desktop business to Sanmina. Post transition profit was realized for
the first time in product lifecycle history. Capacity was increased by
30%, cost of operations reduced by 35%, inventory peaked at 79.6 turns and
on-time customer delivery was over 99% for 17 consecutive weeks.
Supply Chain & Logistics - A recognized thought leader in global supply
chain management from concept to delivery including; Design for
Manufacturability, Total Quality Management, Distribution Network
Optimization, and Total Cost of Logistics.
Core Competencies Underscored by Superior Leadership
. Logistics & Operational Efficiencies
. Business Strategy & Planning
. Program & Project Management
. Global Leadership
. Mentoring/ Development
. External & Community Relations
. Diversity Programs
. Global Supply Chain Solutions
. Lean Manufacturing/ Six-Sigma
. P&L Management
Leading Organizations to Growth by Optimizing People, Processes and Systems
Flextronics/Solectron
Vice President, Flextronics Global Services - Americas Operations, Austin,
TX 2007 - 2010
Senior Vice President, Solectron Global Services - Global Operations, San
Jose, CA 2007
Regional executive with full P&L responsibility for $850M in revenue,
~10,000 employees and over 40 Customer accounts. Responsible for all
aspects of forward logistics, repair/refurbishing and, services
throughout North America, Canada, and Mexico.
. Led the seamless transition from the Solectron Services Division to
Flextronics Global Services during the October 2007 acquisition.
. Delivered record profitability within the Americas region through
footprint optimization/consolidation, cost management, operational
efficiency, and leadership in execution.
. Exceeded over 100% of key financial business objectives and customer
satisfaction ratings for 10 consecutive quarters.
. Selected for Flextronics KET (Key Executive Talent) Program, which
recognizes the current contributions and future potential of the Top 40
Executives within the Company.
Pinnacle Data Systems Inc.
Vice President Global Operations and Program Management, Columbus, OH
2006 - 2007
Recruited for Senior Global Operations and Program Management Executive
role with full P&L responsibility for an $85M manufacturing, repair, and
engineering services company. Scope of responsibility spanned from
customer concept to design, production, and distribution. Reported
directly to the CEO.
. Redesign of production line, line balancing and re-sequencing of Test
process increased capacity by 200% and improved quality by 25% on high
end color copier product line Directly involved in quarterly business
updates with the Board of Directors and included in critical decision-
making at the Board of Directors level.
Sanmina-SCI
Vice President Operations & Site Executive, Research Triangle Park, NC
2002 - 2005
Brought in as Senior Campus Executive with full P&L responsibility for
all manufacturing and logistics associated with IBM's desktop computing
division. Raleigh Campus was recognized as the #1 revenue producing
plant worldwide (68 plants) within only 10 months of operation.
. Responsible for the seamless transition of 2200 IBM employees with the
divestiture of the IBM Desktop & Americas Logistics Operations to Sanmina-
SCI. Transitioned the business while maintaining excellent customer
service, community, and governmental relations.
> Transition was classified by IBM as the most successful business
divestiture and partnership in IBM history
> Capacity was increased by 30%; cost of operations decreased by 35%,
inventory turn peaked at 79.6 and on-time customer delivery was 99.8% for
17 consecutive weeks.
. Led the transition of North America operations to the Monterrey, Mexico
plant and accountable for continued oversight of the Monterrey facility.
IBM
Plant Manager - Campus Manufacturing and Services, Research Triangle Park,
NC 1999 - 2002
Promoted to Senior Plant Manager with responsibility for a team of 1600
employees, including 7 functional managers responsible for end-to-end
manufacturing operations and technical support for IBM PC's, servers and
global asset recovery services.
. Revamped workload model and fine tuned processes which improved C/T by
50%, efficiency by 30% and cost performance for four consecutive
quarters.
. Recognized as an IBM "Top 50" Future Executive Worldwide.
Prior Positions:
Senior Manager, Consulting Services - IBM Corporate, East Fishkill, NY
1998 - 1999
Functional Operations Manager, Server Systems Manufacturing, Rochester, MN
1997 - 1998
Senior Manager, Server Planning, Inventory & Supply Chain, Austin, TX
1996 - 1997
Functional Manager Server Manufacturing and Inventory Control, Rochester,
MN 1993 - 1996
Manager, Semiconductor Planning and Product Program Mgmt., East Fishkill,
NY 1987 - 1992
Other roles within IBM 1982 - 1987
Education
Gonzaga University - Spokane, Washington
M.A. Organizational Leadership, December 2012
Mount Saint Mary College - New York, NY
B.A. Public Relations & Communications, January 1991
Magna Cum Laude
Honors and Awards
First executive in Flextronics Corporation to effectively implement the
Talent Retention Program across a regional organization - Austin, TX; 2010
Selected for Flextronics KET (Key Executive Talent) Program, which
recognizes the current contributions
and future potential of the Top 40 Executives within the Company - Austin,
TX; 2009
Senior Campus Executive for Raleigh Campus which was recognized as the #1
revenue producing plant
worldwide (68 plants) with only 10 months of operation in 2002 - Raleigh,
NC; 2002
Designed and implemented Diversity and Women's Round Tables, recognized as
best in class by
IBM Corporate and deployed across additional organizations/divisions -
Raleigh, NC; 2001
Recognized as IBM "Top 50" Future Executive Worldwide - Raleigh, NC; 2000
IBM Division Award for Worldwide Performance Excellence - Austin, TX; 1996
IBM Division Award for Worldwide Performance Excellence - Rochester, MN;
1995
IBM Division Award for Outstanding Inventory Cost & Control - Rochester,
MN; 1994
Publications and Presentations
"Operational Issues in Global Supply Chain Execution"
Session Chair and Presenter at Institute for Operations Research and the
Management Sciences
San Antonio, TX; 2000
"Adjusting the Supply Chain Management Strategy for Product Design and
Demand Accuracy"
Presented at International Conference on Product Development and the Supply
Chain - Austin, TX; 1999
"A Market Driven Methodology for Improving Serviceability through
Integrates Customer/Supplier Partnership"
Presented at IEEE/Semi-East Advanced Semiconductor Manufacturing Conference
- Boston, MA; 1992
"A Market Driven Methodology for Improving Serviceability through Set
Leverage Analysis"
Published IBM "Logistics Perspective" Magazine, Fall 1992
Presented IBM at Production Management Conference - East Fishkill, NY; 1992
"Optimizing Planning and Control of Work in Process in an
Advanced Semiconductor (VLSI) Factory Using Set Management Theory"
Published IBM "Logistics Perspective" Magazine, Spring 1989
Presented at IBM Production Management Technical Conference - White Plains,
NY; 1990
delivering results through operational excellence