Sales Customer Service
Resume:
Shukri Sheikh
Stillwater, MN 55082
********@*****.***
Objective
To obtain a challenging position that would utilize my sales/management and
marketing/customer service skills
Education
Bachelors of Science in Business Administration with Management Emphasis,
University of Wisconsin-River Falls, May 2010
Associate in Liberal Arts, Century College, White Bear Lake, MN, 2008
Work History
Pet Nutrition Specialist, Nutro Pet Foods Inc, City of Industry, CA 2006-
Present
. Represented Nutro products at several local retail stores, such as
Petco, PetSmart, and Mills Fleet Farm
. Created displays of products at the stores
. Educated customers about their pet's nutritional needs
. Recommended appropriate food for each pet
. Met sales quotas for each shift
Computer Lab Assistant\ Math Tutor, Century College, White Bear Lake, MN
2006-2008
. Assisted student lab users with hardware and software issues, as well
as web portal account and login issues
. Helped new students with online registration
. Handled the responsibility of keeping the lab clean and well organized
. Supported students over the phone with web portal and online access
issues
. Tutored basic math, Algebra, Calculus, and Statistics
Sales and Promotional Tour Representative/Tour Supervisor, Aspen Marketing,
Chicago IL 2005-2006
. Toured the entire country to promote and market Southern Bell
Communications (SBC) products
. Built an elaborate display to illustrate SBC products and services
. Sold and met sales goals
. Trained SBC employees and field Representatives
. Tracked, audited and reported sales for the entire tour
. Coordinated daily schedules, and supervised 2005 winter mall tour
Shukri Sheikh
2250 Orwell Court North
Stillwater, MN 55082
********@*****.***
Account Executive Sales Representative, Qwest Communications, Saint Paul,
MN, 2004-2005
. Focused on acquiring new accounts within a local geographical
territory
. Managed and maintained excellent working relationships with existing
accounts
. Met and exceeded monthly sales objectives
. Worked closely with Qwest sales support teams and delivered the
"Spirit of Service" to customers
. Partnered with Qwest business groups to actively market and sale Qwest
products and services
. Continually developed and learned new Qwest product and service
offerings
. Generated detailed and accurate reports in a timely manner
. Utilized the appropriate Qwest tools for tracking all orders
. Helped schedule and set-up events at various shows and gatherings
. Identified and qualified prospective customers by telephone calls,
premise visits, and networking.
Senior Consumer Relations Agent, Best Buy, Minnetonka, MN 2002-2004
. Handled high volume of escalated calls on daily basis
. Helped customers by solving product and service related issues
. Retained sales by persuading and suggesting alternative solutions and
products
. Ensured customer satisfaction by negotiating compensation between
stores and customers, as well as other possible solutions
. Sold and recommended product service plans, and renewed product
service plans and created accurate customer contact and marketing data
. Met and exceeded required daily stats on regular basis
New Business/Issue Specialist, American Express, Minneapolis, Minneapolis,
MN 2001-2002
. Processed initial acceptance of insurance and financial applications
by inputting information into a customer information systems for new
business related activities
. Issued contracts, and notified external companies of possible policy
change
. Partnered with financial advisors to provide high level of customer
service to clients
. Assisted advisor with creation of brochures/prospectuses, and online
tools
. Participated team-oriented activities where members developed
leadership, coaching, and peer feedback skills
Shukri Sheikh
2250 Orwell Court North
Stillwater, MN 55082
********@*****.***
Skills
Problem Solving
Communication skills both verbal and written
Interpersonal skills
Bilingual: English/Somali
Microsoft Office
Microsoft Operating System
Network Support Specialist Certificate
Honors
Dean's List 2007, 2008, & 2009, and 20010
Activities and Memberships
President Math Club, Century College, 2006-2008
> Hosted the American Association Of Two Year Colleges Math Contests
twice a year
> Created on-campus math awareness by sponsoring the Math Club Math
Contest
> Generated new ideas and activities each semester that would keep
students excited about math
Marketing Director Student to Business, Century College, 2006-2007
> Created brochures and literature to advertize the club's activities
and purpose
> Recruited new members for the club
> Helped to facilitate volunteer and internship opportunities within the
local businesses and community
College Conference Committee, Century College, 2007
> Helped with the planning and execution of a campus-wide conference
whose theme was Revolution
> Joined a sub-committee whose responsibilities were to judge and choose
entries for the conference
> Advertised the conference to the campus community by classes and
office visits, posting posters, handing out literature, and creating
web-links and videos.
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