Customer Service Administrative Assistant

Holly K. Gruber

**** ***** ****** *** ********, WI 54017 651-***-**** *****@**************.***

Objective

Administrative assistant position allowing for use of demonstrated organization, communication, and

excellent customer service, skills proven by high marks on performance reviews in regard to attendance,

work quality, and time management.

Profile

Motivated, customer focused, high energy professional offering versatile office management skills and

proficiency in Microsoft Office programs. Diplomatic and tactful with professionals and non professionals

at all levels. Accustomed to handling sensitive, confidential records. Strong planner and problem solver who

readily adapts to change, works independently, and exceeds expectations. Able to juggle multiple priorities

and meet tight deadlines without compromising quality.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with

demonstrated ability to easily transcend cultural differences. Thrive in deadline driven environments.

Excellent team work skills.

Skills Summary

Records management Computer Savvy Data Entry (8000 kph)

Calendar maintenance Customer Service Photoshop knowledge

Written Correspondence Scheduling Front Office Reception

General Office Skills Typing (45 wpm) Lotus Notes

Professional Experience

Records management:

Managed 500+ files across 6 elementary schools for Minnesota’s second largest public school

district, ensuring full compliance with Federal, State, and District guidelines.

Located missing records and transferred un needed records to secure storage.

DOCUMENT CREATION:

Create and deliver agenda for child study team meetings (4 days/week), providing a time line and

direction for our meetings.

Compile meeting minutes and distribute to team members following meetings.

COMPUTER SAVVY:

Rapidly learned and mastered varied computer programs.

Quickly learned and became proficient with organizational programs and documents.

GENERAL OFFICE SKILLS:

Filing, faxing, copying, greeting clients, answering phones.

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Holly K. Gruber

1213 117th Street New Richmond, WI 54017 651-***-**** *****@**************.***

of note:

Handled multifaceted clerical tasks (e.g., data entry, filing, and records management).

Quickly became a trusted team member known for “can do” attitude, flexibility and high quality

work.

Earned high marks on performance reviews in regard to attendance, work quality, and time

management.

Employment History

St. Paul public Schools – Saint Paul, MN

Child Study Clerk, October 2009 June 2010

The hartford – WOODBURY, MN

Service Associate, January 2007 March 2008

OSI PHYSICAL THERAPY – Stillwater, MN

Pre registration representative, May 2004 April 2005

HEALTHEAST – WOODWINDS CAMPUS – Woodbury, MN

Information Coordinator, December 2002 June 2004

Education

University of Phoenix

BS Communications

GPA: 3.67/4.0

(Anticipated graduation date – September 2011)

Mankato state university – mankato, MN

Associate’s Degree 2006

GPA: 3.8/4.0

References

FURNISHED UPON REQUEST

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