Software High School
Resume:
JEFFREY W ROY
Lake, Ms *****
****@*******.***
Career Objectives
To obtain a position with a company that will allow me to utilize my skills, knowledge and
work experience and provides an opportunity for professional growth and advancement.
Work History
Nov 12, 2009 - Present Self Employed –Houston, Texas /Jackson, Mississippi
IT Consultant
Repair, maintain, and install computer hardware such as peripheral equipment and word
processing systems.
•Oversee the daily performance of computer systems.
•Answer user inquiries regarding computer software or hardware operation to resolve
problems.
•Set up equipment for employee use, performing or ensuring proper installation of cables,
operating systems, or appropriate software.
•Install and perform minor repairs to hardware, software, or peripheral equipment,
following design or installation specifications.
•Maintain records of daily data communication transactions, problems and remedial
actions taken, or installation activities.
•Read technical manuals, confer with users, or conduct computer diagnostics to
investigate and resolve problems or to provide technical assistance and support.
Mar 03, 2009 - Nov 11, 2009 Solution Information Systems - Houston, Texas
Computer Field Technician
Repair maintain and install computer hardware such as peripheral equipment and word
processing systems.
•Oversee the daily performance of computer systems.
•Answer user inquiries regarding computer software or hardware operation to resolve
problems.
•Set up equipment for employee use, performing or ensuring proper installation of cables,
operating systems, or appropriate software.
•Install and perform minor repairs to hardware, software, or peripheral equipment,
following design or installation specifications.
•Maintain records of daily data communication transactions, problems and remedial
actions taken, or installation activities.
•Read technical manuals, confer with users, or conduct computer diagnostics to
investigate and resolve problems or to provide technical assistance and support.
Sep 02, 2008 - Mar 02, 2009 Robert Half Technologies - Spring, Texas
Help Desk Analyst
.Respond to requests for technical assistance in person, via phone, electronically
.Diagnose and when practical resolve technical hardware and software issues
.Research questions using available information resources
.Advise user on appropriate action
.Follow standard help desk procedures
.Log all help desk interactions
Dec 15, 2002 - Mar 07, 2008 TCS ware .INC - Mississippi
Desk Top Support / Field Tech
•Primary Job was to Migrate Schwartz & Associates from Novell to a Windows
environment.
•Installed and maintained Exchange 2003 with Blackberry Enterprise Server for all users.
•Maintain all Servers, Desktop and Network printers, Copiers.
•Provide Desktop Support to 75 -100 users.
•Maintain strict Backup and System uptime Policy.
•Field Support included most State, County and Local Law Enforcement Departments
Industrial Plants, Non Profit Organizations, Churches and Law firms.
•Maintained a working relationship with MISSISSIPPI DEPARTMENT of PUBLIC SAFETY
and NCIC employees and held a Third Party Contractor Permit issued by MDPS and FBI.
Education
Clinton Vo-Tech - Mississippi
Education Level: 1 year college, technical or vocational school
Major: Electrical Trades, Electronic
Graduated: Yes
Clinton High School - Clinton, Mississippi
Education Level: High School Diploma/GED
Graduated: Yes
Occupational License/Certification
Comptia
Network +
Certification
Comptia
A+
Certification
HP - COMPAQ
HP APS Accredited Platform Specialist Desktops Workstation
Certification
HP - COMPAQ
HP APS Accredited Platform Specialist Mobile Computing
Certification
Microsoft
MCP
Certification
Computer Skills
Typing Speed: 35 Words Per Minute
Accounting Software (Peachtree, Quickbooks, etc)
Apple or Macintosh Computers
Database Software (Oracle, Access, etc)
Data Entry Terminal (PDT, Mainframe Terminal, etc)
EMail Software (Outlook, Thunderbird, etc)
Graphics or Drawing Software (Photoshop, etc)
Internet Browser (Internet Explorer, Firefox, etc)
Networking or Lan Software (Cisco, etc)
Peripheral Devices (Scanners, Printers, etc)
Personal Computers
Presentation Software (PowerPoint, Flash, etc)
Spreadsheet Software (Calc, Excel, etc)
Utility Software (Virus, File Compression, etc)
Word Processing Software (Word, WordPerfect, etc)
Additional Computer Skills:
Windows NT, 2000, 2003, 2008 Servers
Small Business Server 2003 and 2008
Active Directory
Desktop support for Windows 95, 98, NT, 2000, XP, Vista and Windows 7
Exchange Server 2000, 2003
CA Etrust
Language Skills
English - Excellent ( Read Write Speak)
Driver's License
Class C - Standard Driver's License
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