Customer Service Manager
Resume:
Cristine Shuldberg
4293
Lodi, California 95240
abiabq@r.postjobfree.com
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OBJECTIVE:
Seeking a Motor Vehicle Representative with the State of California,
Franchise Tax Board. I am looking for an opportunity to utilize my current
strengths and also promote my professional growth with the organization.
PROFESSIONAL EXPERIENCE:
Facilities Manager-(2008-current)- Deide Property Management, Lodi CA
This position requires many skills. Daily bookkeeping and collection of
rents and fees. Show units and rent units.
Perform all maintenance on the property. Perform marketing to the public.
Large Equipment Dispatcher and Coordinator - (2004-2008) ~ Bobcat Central,
Stockton, CA
A position that requires organization and coordination of multiple
employees that is available to meet the needs of multiple customers.
Responsibilities and duties include: organize numerous service calls over a
200 mile service area; explain in a clear and concise manner work performed
and repair charges; coordinate the needs of customers, technicians and
services advisors; schedule appointments; excellent telephone and in person
customer service skills.
Supervising Service Advisor - (1995-2000) ~ Autonation, Catonsville, MD
A multi-faceted position with responsibilities that included: Greet
customers, understand and tease vehicle problems from customer
descriptions, inspect vehicles, create and organize repair orders, estimate
cost and time of repair, manage customer complaints, contact customers when
technicians discover new concerns, communicate additional services when
needed, explain work performed and repair charges.
Community Advocate - (1992-1995) ~ San Joaquin County Prevention
Partnership, Stockton, CA
Worked with a San Joaquin County program whose mission was to promote
community level involvement and empowerment in establishing drug and
alcohol-free environments. Position involved: Participating in the meetings
of community groups; executing needs assessments; providing resource and
referral services to groups and individuals; and interacting on a
grassroots level with neighborhood and community leaders to encourage
participation in the goals of the partnership, thereby furthering their
goals.
Shipping and Receiving Clerk - (1988-1990) ~ Big Valley Ford, Stockton, CA
Duties included: Handling all shipping, ordering and receiving of parts and
supplies; maintaining all inventory control on a computerized system;
delivering and picking up parts to warehouses and other dealerships;
filling in for other parts department personnel as needed.
Lot Attendant - (1985-1988) ~ Big Valley Ford, Stockton, CA
Responsibilities included: service department duties; washing and detailing
vehicles; driving shuttle bus; providing customer service; and handling all
custodial work.
Assistant Manager - (1983-1985) ~ Wickland Oil, Sacramento, CA
Position entailed: Supervision of Regal Gas Station/Mini Market, scheduling
and training of employees, maintenance of inventory, ordering of
merchandise, and keeping daily records and fuel logs.
EDUCATION:
San Joaquin County Delta College, Stockton, CA
Business Administration degree with additional course work in psychology
Sacramento City College, Sacramento, CA
Business Administration, President's Honor Roll
SUMMARY OF QUALIFICATIONS:
Intelligent and adaptable Conducted several support groups for
An intuitive problem solver with the LGTB groups
ability to define challenges, identify Vice President on the Board of
resources and implement practical Director for a Non-Profit
solutions\ Deal with customers concerns fairly,
Experience producing special events as tactfully, calmly and politely
a volunteer Relies on an open and sensitive
Exemplary record of consistent approach to build productive
reliability and productivity relationships with co-workers and
Dedicated and conscientious with a customers
strong sense of responsibility to the Supports team efforts at all levels
organization and those it serves Successfully manage multiple task
Excellent listener, pleasant, polite simultaneously
and relates well to co-works and Manage time and resources efficiently
customers and have strong organization skills
Experience in working with a diverse Accomplished presenter, facilitator
population, both internally and and public speaker
externally
Computer proficiency: Word and Excel
REFERENCES:
Professional and personal references will be furnished upon request.
Contact this candidate