Management Human Resources

Laurie A. Herbert, MBA

Cell Phone: 269-***-**** 307

Point O Woods

Home Phone: Portage, MI

49002

Email: abia99@r.postjobfree.com

STRENGTHS

. Demonstrated ability in all aspects of healthcare management with

special emphasis on: Human Resources, Benefits Administration,

Management-Union Relations, Employee Recruitment and Retention,

Staff and Management Training and Development, Continuous

Quality/Compliance/Risk Management, Strategic Planning, and

Relationship-Centered Care.

. Strong leadership, interpersonal and communications skills; able to

work effectively with professionals and staff at all levels.

Practice servant leadership.

. Excellent program development and presentation skills. Expertise

in teaching the adult learner individually and in groups.

Experienced in coaching all levels on change/improvement.

. Top five Gallup Strengths: Input, Analytical, Individualization,

Focus, Relationships.

WORK HISTORY

1998-2009

Vice President of Operations, Three Rivers Health

Responsibilities:

Senior executive in a 60 bed acute care hospital system with over $100

Million in revenue, and 330 FTEs. Member of 4 person strategic

executive team. Responsible for Human Resources, Quality/Risk

Management, Medical Staff services, all hospital owned practices in

multiple locations, Hospitalist Services, Anesthesia services, and

Physician Recruitment. Scope covers 8 direct reports, 17 Physicians,

10 mid-level providers, and 95 front line staff.

Accomplishments:

. Developed management guidelines and appropriate education modules for

managers. Conducted training in groups and individually.

. Developed a pre-application screen process for potential candidates

based on the Disney process for People Management, and focusing on

expectations and service standards.

. Revised compensation policies as well as compensation committee

process and structure.

. Annually negotiated benefits contracts and organized appropriate

employee information sessions. Implemented employee

relations/employee health program.

. Revised new employee orientation and employee handbook to meet all

organization needs and regulatory guidelines.

. Mentored Benefits Coordinator over five years to HR certification and

the role of HR Manager in 2008.

. Recruited and negotiated contracts for 12 Physicians, 2 midwives, and

a combination of mid-level providers.

1997-1998

Director of Quality Management/Rural Health, Three Rivers Health

Responsibilities:

Responsible directly for all operations of 3 Rural Health clinics, a

Women's practice, an Orthopedics practice, and Quality Management.

Accomplishments:

. Opened an Orthopedics practice and directed integrated of the new

physician and practice with all hospital departments/services as well

as marketing campaign for service area.

. Developed and implemented clinical quality measures for practitioners

in the Rural Health clinics, resulting in compliance with all

regulatory surveys.

. Coached staff in all five practices on teamwork, standardized

processes, and cross-trained staff to work in at least 1 practice in

addition to home practice.

1994-1997

Director of Quality Management, Three Rivers Health

Responsibilities:

Responsible for providing the leadership and direction for performance

improvement within the hospital, as well as a three year

transformation plan prioritizing the education required. Served as

the internal coach/change agent. Led the hospital's implementation of

Strategic Quality Management (SQM). Educated and advised the hospital

leadership and staff on theories, methods, and environmental elements

of continuous improvement.

Accomplishments:

. Led strategic planning workshops for Board, Medical Staff, and

hospital leadership.

. Led strategic planning workshop for Middle Management.

. Led a team that created a performance appraisal system in alignment

with principles of SQM.

. Introduced rapid cycle teams to the organization and led a team that

dealt with severe constraints in parking for staff and patients.

Trained seven people to facilitate process improvement teams.

. Implemented Quarterly Major Improvement Opportunity presentations to

celebrate successful use of FOCUS-PDSA for teams and work groups.

1991-1994

Guest Services Manager, Three Rivers Health

Responsibilities:

Directed all functions of Nutritional Services, Housekeeping, and

Linen departments

Created and maintained good relationships with the AFSCME union.

Supervised

Dietetic Interns. Developed and presented community and hospital

education programs on weight management and healthy lifestyle.

Previous Nutritional Services Manager, Three Rivers Health, 1989-

1991

Positions: Chief Dietitian, Pawating Hospital, Niles, Michigan, 1982-

1989

EDUCATION

1997 M.B.A., Indiana Wesleyan University, Marion, IN

Major: Business Administration

1981 B.S., Western Michigan University, Kalamazoo, MI

Summa cum Laude Major: Dietetics, Minor:

Chemistry

SPECIALIZED TRAINING THROUGH

. Introduction to Strategic Quality Management for Health Care (trained

to teach)

. Creating the Culture for Continuous Quality Improvement (trained to

teach)

. The Business/Strategic Planning Process for Strategic Quality

Management (trained to teach)

. Facilitating Process Improvement Teams (trained to teach)

. Advanced Process Improvement Methods (trained to teach)

. The Disney approach to People Management

. The Disney approach to Quality

MEMBERSHIPS

American College of Healthcare Executives

. American Society for Healthcare Risk Management

. American Society for Healthcare Human Resources Management

. American Dietetic Association #R639474

REFERENCES:

Matt Chambers CEO (1997-2009) Three Rivers Health 269-***-****

Alice Asmus Marketing Consultant 269-***-****

Brad Solberg CEO, Hammond-Henry Hospital 309-***-****

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