Customer Service Manager

Kelly-Marie McNeil

**********.******@*****.*** . 919-***-****[pic]

I am a dependable professional seeking a challenging career to compliment

what I have

achieved and allow me to continue in the pursuit of my goals.

Education

North Carolina State University, Raleigh, NC

2007

Bachelor of Arts, Public Relations

Minor, Spanish

La Universidad Internacional NCSU Study Abroad, Cuernavaca, Mexico

2006 to 2007

Spanish Certificate & Diploma

Work Experience

Tantra Night Club, Raleigh, NC

2009 to 2010

Staff Manager & Executive Assistant

. Supervised over 30 employees, 10 waitresses directly

. Worked as office manager during closing hours to manage calls, book

entertainment, type and file employee data, and speak with local media

. Directly assisted club owner

. Accountable for revenue and client growth goals

. Helped out in all positions including bartender, bar back, front door,

and coat check

. Trusted to work cash register

. VIP bottle service

. Opening and closing duties

. Managed reservations

The School of Communication Arts, Raleigh, NC 2008 to 2009

Admissions Officer & Assistant Director of the Mentor Program

. Managed multiple student accounts

. Presented college slide show to high school classrooms

. Recruited and interviewed candidates via telephone and face to face

. Daily customer service generating revenue and client expansion

. Data entry, filing, and record keeping

. Achieved highest percentage of student enrollment among admission

officers

. Acted as a liaison between high school students and college professors

. Directed board meetings for the mentor program

. Worked front desk during school hours

The Electric Beach, Raleigh, NC 2004 to 2008

Salon Manager & Advertising Designer

. Certified salon consultant

. Interviewed, trained, and supervised all employees

. Developed monthly and yearly goals for revenue and client growth

. Ability to stimulate client and employee satisfaction

. Acknowledged for weekly and annual top sale achievements

. Accountable for ordering merchandise and merchandise budgeting for

five salons

. Designed in-store advertisements

. Lead assistant to salon owner for business operations

. In charge of all communication with outside marketers

. Phenomenal customer service

. Instrumental in the success to "turn-around" activities at a poor

performing salon

Internship

Catering Works, Raleigh, NC 2006 to 2008

Front Desk Receptionist/Advertising Coordinator

. Provided customer service during regular operations and special events

. Maintained heavy work load in a fast paced environment

. Data entry, filing, and assisted office manager

. Coordinated and implemented special projects

. Created national and local advertising designs

. Designed and distributed a ready-to-use brochure of advertisements and

activity menus

. Delivered gifts to loyal clients to create a "Customer Delight"

feeling

His Name in the Arts, Raleigh, NC 2005 to 2008

Choreographer & Fitness Editor

. Author of health and exercise, a sector for the monthly magazine

"Kara"

. Choreographed and instructed dance classes for large groups

. Taught an arts discipline across multiple grade levels

. Built a curriculum demonstrating an in-depth knowledge and expertise

for the visual and performing arts

. Responsible for public relations and hosting special events

La Paz, Cuernavaca, Mexico

2006, 2007, 2010

Assistant Director

. Generated a public relations plan soliciting local and international

volunteers

. Responsible for interviewing and hiring interested individuals

. Supervised a children's orphanage ages 2+

. Promoted social interaction through sports and the arts

. Inspired children to learn English and participate in weekly lessons

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