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Customer Service Quality Control

Location:
Des Moines, IA, 50310
Posted:
November 03, 2010

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Resume:

Dawn Breeze

**** ******* ***

Des Moines, Ia ****0

515-***-****

Education:

Bachelors Degree Business Management and Leadership Skills

Qualifications include but not limited to:

Proficient in Microsoft Office, Word, Power Point, Excel, Outlook Express

and Web searches.

Marketing/Sales

Medical Terminology

Analysis Reports

Recruitment

Collections

MDS Knowledge

Payroll

Call Center

Special Skills include but not limited to:

Management

Strong Communication skills

Detail Orientated

Problem Solving and Conflict Resolution

Multi-tasking

Working Under Pressure

Work History

3/1988-11/1999 Unit Secretary/Scope Tech/Cardiac Diagnostics - Mercy

Hospital

Answered multi-phone system, patient call lights, data

entry, payroll,

performed cardiac testing, distributed test results,

responded to

emergency situations.

1/2000-12/2003 Management Unit Leader - Partylite Gifts

Management/Marketing/Sales/Recruitment. Designed marketing

programs. Encouraged my own team as well as up to 200 women

to build their businesses to their fullest potential with

personal guidance and inspirational speeches. Collections.

2/2001-2/2002 Billing Specialist/Data Entry - N'Site Solutions

Data entry, prepared spreadsheets for billing purposes

using Excel.

3/2004-7/2005 Senior Customer Service Rep/Examiner - Exam One

Customer Service, Data entry, Quality control and case

management over examiners and exams throughout Iowa, Basic

office duties, scheduling, performing exams for insurance

companies. Daily troubleshooting. Stocking and shipping

supplies.

7/2005-8/2007 Loan Consolidation Specialists II - Iowa Student Loan

Case management dealing with other lenders/schools,

consolidating loans, preparing procedures, providing

compliance instructions. Data Entry, utilizing extensive math

skills, Quality control, Using Excel Spreadsheets for

statistical purposes, NSLDS, Daily reports, Customer support.

8/2007-6/2009 Account Manager - Briggs Corporation

Case management dealing with various medical facilities.

Medical supply sales. Long term care MDS forms quality

control, keeping facilities up to date on federal regulations

and CMS guidelines. Daily Reports, customer support and

collections.

Thank-you, for your time and consideration for placement

within your company. You may email me at abia6m@r.postjobfree.com.

Sincerely,

Dawn Breeze

515-***-****



Contact this candidate