Customer Service Administrative Assistant

Tina C. Mitchem

**** ********* ******

Durham, NC 27705

919-***-**** (c)

abia5x@r.postjobfree.com

Receptionist; Northgate Associates; Durham, NC May 2009 to June 2010

• Report to Mall Manager, Operations

• Administrative support for staff of 9

• Front desk reception and “switchboard”

• Construct graphs and charts

• Database creation, manipulation and management

• Compose and proofread correspondence

• Accept payments and track monthly sales

• Data entry and maintenance of tenant information

• Restructure departmental electronic filing system

• Upgrade filing systems to paperless format

• Develop forms for completeness and efficiency

• Maintain office equipment and supplies

• Utilize radio for urgent requests to Security and Maintenance

• Proficiency in Microsoft Word, Excel, Outlook, Powerpoint; utilized ACT and Yardi

Administrative Associate; GE Aviation; Research Triangle Park, NC Nov 2007 to Oct 2008

• Assist Plant Leader, manage calendar

• Support staff of 275 Technicians and Quality personnel

• Payroll

• Develop Monthly Newsletter

• Arrange meetings, caterings and travel

• Pcard usage and reconciliation

• Spreadsheet management for team funds

• Coordinate annual activities

• Type Awards and Certificates

• Maintain personnel files

• Schedule tours and visitors

Administrative Assistant Executive; Sumitomo Electric; RTP, NC Feb 2001 to Oct 2007

• 2001 2003: Support President, Corporate Secretary, Assistant Treasurer

• 2003 2007: Support Marketing, Customer Service, Inside Sales, Mfg Ops, QIE . . .

• Arrange Board of Director meetings and materials

• Produce bi monthly online newsletter

• Research data and prepare presentations

• Compile and manages databases

Compose and proofread correspondence

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Arrange travel, meetings and caterings

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Train staff on telephone etiquette

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Develop merge letters for mass mailings

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Assist HR, Accounting and Purchasing departments

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Back up receptionist/front desk

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Senior Administrative Specialist; GlaxoSmithKline; RTP, NC Feb 1997 to Jan 2001

• Support Director of International Medical Publications, screen calls

• Administrative support for department of 16

• Orient and train new and temporary employees

• Supervise part time administrative employee

• Administration of budget tracking

• Assist in recruiting

• Maintain departmental shared area

• Create figures and presentations

• Maintain departmental vacation schedules

• Departmental training coordinator

• Organize departmental retreats

• Maintain calendars

• Reformat letters and manuscripts, utilize EndNote

• Maintain vendor database and files

Senior Secretary; Rhone Poulenc Ag Company; Research Triangle Park, NC 1988 to 1997

Held positions in HR, Operations, Marketing, and Marketing Research

Computer Proficiencies

Microsoft Word, Excel, PowerPoint, Outlook

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