Customer Service Quality Assurance
Resume:
Lisa Dianne Jardee
Greendale, Indiana
812-***-**** Home 812-***-**** Cell
PROFESSIONAL OBJECTIVE
I would like to obtain a position which utilizes my administrative and
accounting experience as well as my computer and communication skills.
SUMMARY OF SKILLS
Administrative and Managerial
Performed all aspects of customer service such as order processing, payment
services and email requests.
Receive, sort and deliver customer parcels and letters including scanning
and tracking.
Performed customer resolutions via the phone, mail and email.
Assisted in receiving, screening and scheduling prospective employees
through the call bank as well as tracking and reporting call volume and
results.
Performed all aspects of quality control for email and phone responses such
as monitoring, tracking and entering results in database.
Managed general office personnel and created employees work schedules.
Processed incoming invoices and set them for payment.
Completed weekly check runs for vendor payment as well as weekly bank
deposits.
Created various spreadsheets to track monthly sales, service calls and
installation requisitions for each department head.
Controlled and reconciled company bank accounts and petty cash.
Prepared invoices for approval and submittal to our Eastern Region
Corporate Office.
Proficiently answered and directed customer calls using a multi-line phone
system.
Performed all aspects of Human Resources efficiently and ethically such as
background checks, analysis and preparation of recommendations for
employment, insurance benefits, etc.
Prepared necessary paperwork for each new employee including I-9, W-4 and
State tax information.
Managed all employee files for the Western Region.
Prepared and transmitted payroll for all four offices in our Western
Region.
Able to communicate well with a wide range of personalities and have
excellent management skills.
Excellent verbal and written communication skills.
Able to work in a fast paced environment and meet scheduled deadlines.
Able to work proficiently without supervision.
Computer Skills
Proficient in the use of Microsoft Word, Excel, Publisher, Access and Power
Point.
Efficient in creating spreadsheets and other forms and able to navigate
easily through network system.
Familiar with accounting software Quick Books, Master Builder and
Peachtree.
EDUCATION
Indiana Notary Public, June 2006
Accounting and Bookkeeping, Professional Career Development Institute,
Norcross, Georgia
Medical Assisting Technical Certificate, June 1992, Allan Hancock
College, Santa Maria, California.
Certified Nursing Assistant, March 1996, Arroyo Grande Care Center,
Arroyo Grande, California.
EXPERIENCE
Postal Carrier, US Postal Service, Hebron, Kentucky
October 2008 to Present
Quality Assurance Agent/Payment Services, Gardens Alive, Lawrenceburg,
Indiana
September 2006 to April 2009
Accounts Payable Director, Luker Framing and J&S Lumber, Santa Maria,
California
December 2002 to August 2005
Administrative Office Manager, Geotrack, Inc., Glendale, Arizona
January 2001 to August 2002
Administrative Sales Assistant/Claims Administrator, Acosta Sales &
Marketing, Phoenix, Arizona.
October 1999 to August 2000
References Furnished Upon Request
Contact this candidate