Customer Service Sales

Lisa anderson

* ********** ** ****** ****** NY **977

845-***-**** .****.****@***.**********.***

OBJECTIVE

SEASONED PROFESSIONAL WITH PROVEN INTERPERSONAL

AND SALES SKILLS, SEEKS TO SECURE A CUSTOMER

SERVICE RELATED POSITION WHERE ACQUIRED SKILL

SETS CAN BE UTILIZED, ALONE OR WITH A TEAM, TO

MAXIMIZE THE SUCCESS OF A GROWING COMPANY.

Experience

Presently interning at Panico Salon and Spa in

Oradell, NJ

05/08-05/09 Benchmark Education Company

W. Nyack, NY

CSR (Layoff)

Responsible for assigning CSR daily workload

Processed purchase orders from school districts

worldwide

Increased efficiency through direct contact with

sales staff and fulfillment team

Administrative duties, including maintenance of

daily order/sales spreadsheet and reporting

daily sales to territory sales managers and

company owner

Processed marketing leads from national

conferences for distribution to regional sales

reps, to maximize exposure and increase sales

of BEC products and services

Exp with UPS Worldship and Fedex websites for

tracking and returns

06/07- 08/08 Valley Cottage Animal Hospital

Valley Cottage, NY

Receptionist

Scheduled appointments and collected

client/patient info and prepare charts

Admitted and discharged hospitalized cases and

surgeries

Administrative duties, including billing and

other financial correspondence

Trained newer employees

12/06-2/07

Orangeburg, NY

Adecco Temp Agency- Verizon Wireless Corporate-

TEMPORARY ASSIGNMENT

Seasonal Greeter

Answered general questions regarding plans,

mobile devices and client accounts

Inbound Call Center

07/06-10/06 Pearson Education Old Tappan, NJ

Seasonal Customer Service, Higher Education

Division- TEMPORARY ASSIGNMENT

Handled 100+ inbound calls daily during rush

season

Dealt specifically with authors, territory sales

reps, college professors, campus bookstores and

trade retail

Processed orders for books and auxiliary

materials

Reconciled invoices for incorrect

shipments/damage and defective items

Tracked shipments via various carriers

Followed up with editors and inventory managers

regarding reprints and due in stock dates

Followed up with customers via email or phone

regarding unresolved issues

04/05-05/06 New York Times (PCF)

Rockleigh, NJ Sr. Customer Care Agent

Handled 150-200 inbound customer calls regarding

NYT subscriptions/services

Researched and resolved billing issues in

collaboration with billing department

Quickly analyzed customer concerns and needs

while balancing company revenue

30% customer retention rate

Acted as a liaison between subscriber and

distribution centers and carriers to increase

customer satisfaction and company profitability

Met and exceeded company imposed monthly

acquisitions, upsell/cross sale quotas

Assisted new and existing employees with company

policies and procedures

06/02-05/04 Trust Company Bank

Nanuet, NY Financial Accounts Rep/Unit

Supervisor (Merger)

Opened, closed and reconciled customer accounts

Handled inbound and outbound customer service

calls

Established new guidelines for conversion

accounts during merger

Successfully interacted with clients to generate

repeat and referral business

Teller cash counts, evaluations

Branch, ATM, and Vault Audits

Education

2006-2009 Rockland Community College

Suffern, NY

2002-2005 Herbert H. Lehman College Bronx,

NY

Major in Business Administration w/ a

specialization in Business Law

Bachelors in process, not yet attained

references

PROFESSIONAL

Chanell Gunther, Benchmark Education, Customer

Service Supervisor, 914-***-****

Dr. Cindy Echevarriah, Valley Cottage Animal

Hospital, Veterinarian, 201-***-****

Ranisha Carrion, PCF (New York Times), Customer

Service Team Lead, 201-***-****

PERSONAL

Danielle Hearn, PCF (New York Times), Field Service Representative, 646-821-

1410

Jennifer Monfleury 845-***-****

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