Customer Service Sales
Resume:
Tamara Suzanne Knadler
* *** ***** *****, **********, PA 15239
P hone: 724-***-****
C ell: 412-***-****
**********@***.***
EDUCATION
Mercyhurst College
BA in Communications 1997
Academic Concentration: Writing
PROVEN SKILLS
Microsoft Applications Written and Oral Communication
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Building Client Interface Building & Managing Teams
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Time Management Organizational Effectiveness
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WORK EXPERIENCE
PNC Bank - Pittsburgh
Product Services Consultant 2007-2009
Communicated processes to internal/external customers
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Delivered and executed Payment Remittance Advice, Customer Account Analysis,
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Healthcare Claim Payment Advice to clients
Created test data and assisted with transmission setups to ensure proper delivery of both
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t est and production data
Partnered with internal and external management to deliver customer satisfaction to meet
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o bjectives
Various Temporary Positions
Office Administration 2006-2007
Created spreadsheets, letters, proposals and presentations
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Scheduled logistics for meetings and training
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Prepared and delivered sales and training manuals
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Worked in customer service for a sales company recruiting prospective clients
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Performed general office administration functions: copies, expense accounts, scheduling
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m eetings and travel
Maintained confidential data and records
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Highmark - Pittsburgh 1998-2006
Account Service Manager
Responsible for servicing existing and enrolling new clients in Small Business Division
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of Highmark
Increased small book of business by 10% in 2 years.
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Maintained high level of customer interaction through personal visits and interactions on
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a r egular basis
Worked with team to develop new business development strategies in order to ensure
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e nrollment of new clients
Member Service Representative
Collaborated with team members to develop new processes for customer service
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Responsible for six unique healthcare insurance plans for six major customer groups
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Personally responded to customer inquiries regarding claims, benefits and billing
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Key communication liaison with providers, customers and internal departments
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Identified customer issues and provided solutions through resolution
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Maintained confidential customer information
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Contact this candidate