LEONARDNETTA JACKSON

**** *. ********* ****** *** F - Baltimore, Maryland 21215

Home-443-***-**** - Cell-410-***-****

abia27@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Baltimore Data Capture Center - 8411 Kelso Drive, Essex, Maryland 21261

Key Entry Operator - 3/2010 to 9/2010

Analyze and gather information from Decennial Census 2010 forms using alpha

and numeric data to enter into the electronic Decennial

Response Integration System (DRIS). Review various type screens regarding

inquiries, responding to system promptly, and keying correct characters.

Ensuring alpha and numeric data entered into the electronic forms

accurately reflect the census form data following validation guidelines.

Act as a team player by working with other operators performing similar

tasks in a production environment. Maintain a typing speed of 7,000

keystrokes per hour at 98.5% accuracy. Certified in "Title 13 and Key From

Image". Earned monetary incentives also, have a Public Trust Security

Clearance from the Department of Commerce.

Medical Mutual Liability Insurance - 225 International Circle, Hunt Valley,

Maryland 21030

Underwriting Assistant - 2006 to 2009

General secretarial, assistant, and receptionist duties to include

processing certified mail, reviewing 15% of scanning for accuracy,

ordering supplies, managing switch board, coordinating the Semi Annual

Underwriting Advisory Committee meeting, ordering lunches of certified mail

to post office, processing return mail, processing re-underwriting changes,

processing payroll and time sheets.

Sheppard Pratt Health System - 6501 North Charles St., Baltimore, Maryland

21234

Secretary - 2005 to 2006

Under general supervision, performed a variety of clerical and secretarial

duties to support the operations of assigned clinical inpatient unit,

serving as receptionist and communication source, assembling and

maintaining active patient charts, patient records and unit files,

transcribing physicians' orders, maintaining time keeping records of

assigned staff, preparing memos, tables and general correspondence,

scheduling appointments and meetings, collecting and maintaining data,

ordering supplies and running errands.

American Skyline Insurance Company - 14 Light St., Baltimore, Maryland

21202

Personal Lines Underwriting Assistant - 2001 to 2005

Provide new and renewal business review of home and auto applications,

established preliminary acceptability of risks using third party

underwriting tools, i.e., Choicepoint, MVR, ADD, Clue, Clup, Marshall &

Swift Property Cost Estimating tools, review, evaluate, and process policy

change requests, processed new business, cancellations and non-renewals,

established and process new business bill accounts, fielded and resolved

customer service inquiries and complaints, provide prompt and courteous

customer service to internal and external customers, support sales efforts

in assisting price and rate quotes to customers and worked with the Run-Off

team to completion(closing company).

Insurance Overload Temporary Agency - 401 E. Pratt Street, Baltimore,

Maryland 21202

Clerical - 1996 to 2001

Temporary duty clerical assistance to Burns & Wilcox Insurance, St. Paul

Insurance, Zenith Insurance, State Farm Insurance & United Health Care,

provide prompt and courteous customer service to internal and external

customers, fielded and resolved customer service inquiries and complaints,

support sales efforts in assisting price and rate quotes to customers,

review, evaluate and process policy change request.

United States Fidelity & Guaranty - 200 E. Pratt St., Baltimore, Maryland

21202

Risk Evaluator - 1980 to 1996

Reviewed third party and claim history reports to establish Company

acceptability, reviewed rollover applications to determine acceptability

and pricing, managed suspense transaction accounts for follow-up and

referral, provided assistance to re-underwriting project which included,

acceptability, pricing and class slippage review and referral, performed

new business and renewal inspection review, evaluation and referral,

fielded and resolved customer service inquiries and complaints, support

sales efforts in assisting price and rate quotes to customers.

Clerk Typist - 1979 to 1980

Typed various policies for the entire Company and worked well under

pressure.

EDUCATION: Edmondson high School, June 1972, Diploma

SKILLS: Proficient in all areas of general office administration, including

customer service, team leader, Microsoft Office, switch board/receptionist

duties, AS400/database systems, imaging systems, DRIS system and training.

Contact this candidate