Customer Service Assistant

Shelita M Block

***** ****** **

Manassas, VA ***09

(C) 571-***-****

abia0t@r.postjobfree.com

I would be a great fit for your team because I am a hard working and

dependable person, which gets the job done on time. I work with minimal

supervision. I have front desk experience, as well as receptionist

experience in the Medical, Retail, and Pharmaceutical fields.

EDUCATION:

2009-2010, Medical Billing and Coding, Penn Foster

2005-2007, Medical Assistant, ACT Medical College

2001-2004, GED, Liberty High School

CERTIFICATIONS:

. CPR Certified

. HIPPA Certified

. Computer Basics

SPECIAL SKILLS:

. Strong training skills

. Self-motivated and assertive

. Quickly learn procedures, methods and processes

. Microsoft Word, Excel, Power Point, Internet

. Outlook, Group Wise email

. Mas 200, Crystal Report 10

. Daily reports

. Services for Audits

WORK EXPERIENCE:

11/2009 - 03/2010, Assistant Manager, DED Shop, Manassas, VA

. Open and close store every day.

. Reported directly with the district Manager.

. Present for all audits.

. Managed all paper work, closing reports.

. Bank runs, keeping track of all money on my shift.

. Shocked shelves, as well as changed floor lay outs.

. Handled all theft issues.

. Great customer service.

. General cleaning.

. Supervised six other employees.

. Trained all new employees.

10/07 -9/2009, Administrated Assistant, MediaTech, Inc., Manassas, VA

. Answer 8-line phone.

. Greet all incoming visitors.

. Opening all incoming mail and disturbed into mailboxes.

. Write up daily deposit and file/input for our records.

. Write up CDA agreements for our company as well as other companies.

. Run weekly reports for marketing department as well as sale's

department.

. Input all bank deposit into Mas 200 accounting application.

. Look up Perching Order numbers.

. Order all supplies for the company, stock break room as well as copy

room.

. Distribute all faxes into mailboxes.

. Kept track of all employees' vacation dates in Calendar Creator.

. Print and mail invoices in and out of the country.

. Order food for formal presentations and special corporate meetings.

. Responsible for opening the office in the mornings and ensuring office

was secured in the evenings when everyone left.

. Overnight important documents using UPS and FedEx.

. Handled all customers' complaints.

. Scheduled meetings and setup schedule for conference rooms.

. Call customers about invoice payments.

. Updated Account payables and Accounts receivable, to generate daily

reports.

. Run Picking Sheets.

03/07-10/07, Personal Assistant, ReMax Choice (part-time), Fairfax, VA

. Opened and Closed office every day.

. Answered a 10-line phone.

. Met with customers to show houses, townhouses and/or condos.

. Filed paper work.

. Printed and handed out fliers to advertise existing real estate for

sale or rent.

. Assisted owner of company with meetings scheduled closing cost, and

various meetings within the company for different agents.

. Remodeled Remax's web page, once that was completed, maintained and

updated real estate photos every week..

. Went to properties and hung for sale signs and removed them once a

property was purchased.

. Prepared all documentation for first time buyers.

. Ran errands for the owner of the company.

. Handled all customers' complaints, picked up rent checks, checked on

properties once they were vacant.

. Organized painter, landscapers, and maids to clean up existing rental

properties before they could be sold or rented out again.

05/06-1/07, Rental Assistant, Toyota Dealership, Chantilly, VA

. Check in rental cars.

. Fill out paper work on rental cars.

. Answering phone calls and setting up appointments with customers.

. Checking in customers when they bring their cars in for service.

. Reporting any damages on cars and talking to insurance companies.

. Inventory Cars when they are delivered to the dealership.

. Handled all customers' complaints.

. Filed all paper work in accordance for each car/service provided. .

07/05-01/06 CNA, Warrenton Overlook, Warrenton, VA

. Performed duties in care of patients in nursing home under direction

of nurses.

. Answering signal lights/bells and intercom systems for patients needs.

. Bathed, dressed and undressed patients.

. Transported patients, using wheelchairs and other devices.

. Recorded: temperature, blood pressure, pulse and respiration rates,

food and fluid intake.

. Filed, photocopy faxed information as needed.

05/04-06/05 Pharmacy Tech, CVS Pharmacy, Fredericksburg, VA

. Assisted pharmacist with inventory and in other areas when needed.

. Compounded and dispensed prescribed medications and drugs.

. Compounded medications by weighing, measuring and mixing ingredients.

. Provided customer information to pharmacist, advised customers on drug

interactions, side effects, and dosage.

. Wrote up customer's medication. Helped fine right medication need for

customers.

. Handled all customer complaints.

3/03 - 8/05 Cashier, Avon Store (Part Time), Remington, VA

. Opened and closed Avon store, locked up money in safe.

. Answered phones and answered products questions for customers.

. Distributed Avon orders to customers.

. Handle all customers' complaints.

. Checked out customers when they were done shopping in the store.

. Inventory Avon products when they came in.

. Helped with light accounting work in QuickBooks.

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