Tiffany Roseberry

**** ****** ****** abia09@r.postjobfree.com Cell: 901-***-****

Memphis, TN 38114

Objective

A challenging Management position that will take advantage of diverse

cross-departmental, project and people management experience.

Profile

Respected builder and leader of customer-focused teams; instill a

shared, enthusiastic commitment to customer service as a key driver of

company goal attainment. Lead by example and ensure the execution of

all safety, security, quality and operations policies.

Areas of Expertise

Policy Planning and Implementation Process Improvement

Team and Project Management Problem Solving

Innovation End-User Training and Support

Professional Experience

AMERICAN HOME SHIELD - Memphis, TN 02/03 to Present

Project Manager, 8/05 to present

Project Coordinator/Team Leader, 02/04 to 08/05

Administrative Assistant, 02/03 to 01/04

Consistently rewarded with increasingly responsible positions. Develop and

implement Field Sales projects and programs designed to increase sales or

improve productivity. Key Accomplishments:

Successfully manage ongoing customer relationship campaign with 2K Offices

and Agents. The objective of the campaign is to identify and prioritize

top sales opportunities to deliver both short-term and long-term closing

production and sales growth results. Year-to-date these 2K offices have

outperformed prior year by 21% in Listings and 18% in Closings.

Key contributor in the planning and implementation of CRM tool,

Salesforce.com. Also responsible for driving user adoption by 200+ person

sales team.

Key contributor in the development and training of an 8-person Inside Sales

Team tasked with managing low volume, targeted segment of Real Estate

Business.

Spearheaded the successful conception, development and launch of a multi-

tiered compensation plan to support 200+ person sales team earning $5.7M in

annual salary and commission.

Effectively interacted in a cross-departmental capacity to provide

automated tools to the Field Sales Team for use in facilitating ongoing

territory planning.

Established as a Subject Matter Expert in 7+ years in support of, and

working in conjunction with the IT, Finance, Sales, Marketing, and

Operations departments in joint efforts to support numerous company

objectives.

Instrumental in developing Salesperson Budget Record for Salesforce.com.

This tool allows the Sales and Operations area to successfully track the

Field Sales Team's actual, individual sales history.

Consistently provide real estate sales data, reports and analysis to

individuals, department and company executives for consideration in

strategic decision making.

Professionally and effectively managed a 5-person Administrative Assistant

team in support of 100+ Field Sales Account Executives and 15 District

Sales Managers.

Tiffany Roseberry page 2

MADC - MEMPHIS, TN 07/01 to 08/02

Office Manager

Managed Business Office for outpatient substance abuse and domestic

violence treatment facility. Maintained financial and attendance records

for 100+ clients. Provided documentation to Tennessee State and Shelby

County court systems. Key Contributions:

. Consistently achieve record-high customer satisfaction rankings,

improvements to the bottom line and turnaround of underperforming

operations.

. Recovered financial records from corrupted hard drive.

. Maintained in-house bookkeeping software system.

. Accounts Payable, Accounts Receivable and Billing.

. Attendance Recordkeeping.

HOSPICE USA, LLC - Memphis, TN 04/00 to 06/01

Human Resources Generalist

Managed the daily operations of the Human Resources Office. Managed the

administration of polices, procedures and programs. Key Contributions:

. Employee Orientation, development and training

. Policy development and documentation

. Employment and compliance to regulatory concerns and reporting

. Recruiting and staffing

. Compensation and benefits administration

SEABROOK WALLCOVERINGS, INC. - Memphis, TN 11/90 to 03/00

Human Resources Assistant

Assisted Human Resources Director with the administration of daily

operations of the human resources functions and duties. Key Contributions:

. Recruiting and staffing

. Employee orientation, developing and training

. Developed and maintained company policies and procedures

. Benefits administration and recordkeeping

Education and Training

CAPELLA UNIVERSITY - Minneapolis, MN 10/08 to

present

Concentration in Project Management; 4.0 GPA (102 of 180 Required Credit

Hours)

Project Management Coursework: Completed Introduction to Project

Management; Currently enrolled in Project Management I.

AMERICAN MANAGEMENT ASSOCIATION - Memphis, MN 08/08

Improving Your Project Management Skills: The Basics for Success

CHRISTIAN BROTHERS UNIVERSITY - Memphis, TN 09/88 to 12/89

Concentration in Computer Science

Additional Skills/Training: MS Office 2007 with Excel Concentration, MS

Access, Visual Basic, Cognos 8.3, Formatting Solutions 4.0, SalesForce.com

Enterprise Edition. Successfully completed numerous seminars in customer

service, leadership, sales/operations strategies, time management, and

performance assessment.

Contact this candidate