Customer Service Medical

Profile

To obtain a position in the health field utilizing my education and

experience for the benefit of my employer.

Experience

Customer Advocate-United Health Group, Greensboro,NC 2004-2008

Provided support for medical claims and appeals, troubleshoot client

issues, provided training to large payor (insurance companies) 3-4 days per

week on United Health Care software. Disputed claims on behalf of members,

handled provider contracts between United Health Care and providers.

Handled escalated issues for the members and on behalf of the companies

health plan.

Customer Service Representative-American Express, Greensboro, NC 2002-2004

Answered inbound calls from credit card clients on behalf of their account.

Handled escalated issues/charges/credits for the member. Handled

statements and adjustments on accounts.

Travel Agent/Cable Dispatcher-ANSERV Communications, Newport News, VA 2000-

2002

Booked cruises for groups and individuals. Telephone operator for numerous

cable companies regarding outages, cable problems, and escalated issues.

Education

ECPI-Medical Careers Institute, Greensboro, NC Practical Nursing Program

2009-2010

Davidson Community College, Lexington, NC A.S. Program 2008-2009

Guilford Technical Community College, Jamestown, NC A.S. Program 2006-

2007

University of North Carolina at Greensboro, NC Medical Transcription

Certification 2003

Certifications

American Heart Association CPR, BLS, AED

Skills

Data Entry, Administering IV medication, Phlebotomy, Administering

Injections, IV Placement, Monitoring In/Output volume, HIPAA Regulations,

Urinalysis, Medical Transcription, OSHA Blood-Borne Standard Training, ICD-

9/CPT Coding, Suture Removal, Wound Care, Vital Signs, Medical Terminology,

Microsoft Word, Power Point, Excel

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