Manager Customer Service

Querino Warren D'Orazio

**** *********** *** . ******, ** 43017 . 614-***-**** .

*************@*******.***

SUMMARY OF QUALIFICATIONS

Experienced operations, inventory and materials management

professional, established in achieving production plans in support of

operating budgets and customer service levels. Directed and coordinated

all activities involving the planning, scheduling, receipt, storage and

shipment of raw materials, work in process and finished goods.

PROFESSIONAL HISTORY

Ball Corporation, Columbus OH

02//2006 - 09/2009

Production Planning Manager

. Supervised the planning, logistics, distribution, shipping and receiving

departments and 4 Planning Specialists

. Produced and executed the Master Production / Budget/ Capacity plans

. Liaison between customers, quality control, engineering and the

manufacturing operations

. Administered a $3,400,000 packaging inventory as well as generated

reports for the plant manager, directors and executives at corporate

offices.

Ball Corporation Canada, Montreal QC

01/2005 - 02/2006

Manager of Materials Management

. Developed production/sales and inventory plans

. Formed and executed financial and inventory budgets

. Monitored and controlled inventories

. Directed annual physical inventory and reconciliation

. Addressed client inquiries and communicated with operations

Ball Corporation Canada, Burlington ON

09/1999 - 06/2002

Warehouse Supervisor

. Supervised, trained and motivated 34 Union associates

. Appointed as Health and Safety chair

. Headed the Supply chain network and coordinated with 3rd party logistics

carriers

. Managed and implemented the first corporate wide Bar Coding and

Customs Documentation systems

Ball Corporation Canada, Hamilton ON

11/1988 - 09/1998

Planning/Shipping Coordinator

. Managed 3 hourly Associates

. Daily preparation of duties and workload for Associates

. Ensured safety and health procedures were adhered

. Improved production efficiencies and reduced costs by implementing and

customizing the MRP Information System

. Assumed procurement agent responsibilities when needed.

EDUCATION

SPC Certified, Ontario Canada

CAPICS, Ontario Canada

TDG Act Certified, Ontario Canada

ECIS Certified, Ontario Canada

High School Leaving Certificate Cardinal Newman, Montreal, Quebec Canada

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