Customer Service High School

Dale E. Krezinski

***** **** **** ****

Peyton, CO 80831

HOME PHONE-719-***-****

*-****---************@********.***

QUALIFICATION

A punctual \ dependable and

efficient team player who posses the

Ability to handle stressful

situations and fast pace work environment,

And who has the flexibility

in handling daily assignments and changes.

WORK HISTORY

2002-2007 Operations

technician / Wells Fargo Home Equity.

Worked in the mailroom

processing mail, distribution of mail and

Customer service duties. EDM

receiving incoming faxes and putting

in proper files and sending

them to processers.

Shipping and receiving duties

Extensive computer use for

correct processing of items. Trained

New employees, team lead and

goes to person. Received several awards,

Employee of the month

recognition and quality performance awards,

Knowledge of computing

systems and programs. Excellent team skills

And assisted in helping out

other departments as requested.

Helped resolve addressing and

mail delivery issues. Tracked missing

Documents and follows up on

incorrectly sent mail to ensure proper

Delivery.

2002. Team lead / Cook Communications Ministry

Distribution.

Worked as a team lead for the distribution of books and

products.

Lead a staff of 2-42 employees in distributions and

packing of

Materials. Verified quality and completion of order,

packing and distribution. Data entry using word perfect

and word 97 along with additional computer and software

skills in completing daily duties for all work orders.

Assisted and trained new employees. Directed dailies work

priorities and responsibilities also employed as part of

the job. Kept track of schedules and ensured customer

satisfaction throughout the distribution process.

1998. Transported / Clerical Assistant, Pikes Peak

Mental Health

Center.

Supervised the transport team, including scheduling 24-7

for worker duty for ten Crisis driver/riders.

Transported clients to and from Colorado Mental Health

Institute of Pueblo and other locations as far as Miami

Florida. Assisted clinical staff with client control;

handling many volatile situations. Managed the situation

verbally and sometimes physically to attain cooperation

from the client. Generated monthly and weekly reports.

Followed up with primary therapists/hospital liaisons

regarding clients seen within the previous 24 hours. Set

appointments for clients with staff psychiatrists.

Attended Crisis staff/Crisis transport meeting and

training. Patient information computer input and data

entry skills using word perfect. Client Record System.

Filed charts and answered 10 line phone system.

Administrative duties and responsibilities are

operating standard office

equipment.

Performed daily maintenance

on transport vehicles.

EDUCATION

Friend's Bible College, 1976-1977

HSD, Widefield High School 1972-

1975

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