Customer Service Medical Assistant

Kenitha Ferguson

**** ******** ****** ********, ** 43213 Phone 614-***-****

Skills & Qualifications:

Customer Service Representative Computer Proficiencies

Data Entry Specialist Account Manager / Case Management

Medical Assistant Corrections Officer

Senior Collection Administrative Assistant

Skip Trace Security Guard

Direct Care Professional

Qualified administrative abilities excellent customer service including Collections on Credit

Cards, Mortgages and Auto Loans Coordination of benefits and payment processing

processing claims with accuracy and in a timely fashion.

Knowledge of flexible spending account Compliance with Hippa law, FDCPA, and IRS tax

regulation law.

Team player, with the ability to handle challenging tasks that put in front of me.

Professional Experience

U.S DEPARTMENT OF COMMERCE-CENSUS BUREAU COLUMBUS, OHIO

Enumerator/Crew Leader 2008- to Present

Submit ted payroll an assisted in training local census workers for address canvassing.

Conducting survey interviews in community settings a lso monitored employees with daily work production.

M aintains liaison with organizations that refer applicants and other employment sources also reported daily

w ith management.

Juvenile Cor rectional Officer (2006 to 2007)

Provided top-notch service to the facility. Conducted orientation of youth newly assigned to the facility. Answered

questions, responded to concerns, and alleviated delicate situations with p rofessionalism. Assisted in restraints and

responded to all available situations.

• Decision making to youth, problem solving, instructed youth social behavior.

• Monitor, participate and instruct youth in general housekeeping and hygiene.

• Inspected living areas for cleanliness, Monitor serving meals and basic living skills.

• Provided safety, security, custodial care, discipline and surveillance of youth assigned to the

living unit. Also provide security clearance for individual coming into facility. Badge check

ALLIED I NTERSTATE COLUMBUS, OHIO

Customer Care Lead 2005-2009

Manage incoming call volume to ensure all calls are answered in an efficient manner.

Performed weekly analysis on customer interaction and provide recommendations to management .

Responsible managing the escalated customer care issues.

SEAWEST FINANCIAL COLUMBUS, OHIO

Collection Account Manager 1998 to 2004

Provided information, completed monetary transactions, checked invoice and grant payments and assisted with the

p roduction of financial reports also resolved issues as needed.

The follow up of overdue customers by telephone, mail and reconciliation an accounts payable.

Coached and mentored new employees in customer-service processes and company policies.

EDUCATION

Technology Education College (2005 2006)

Major: Medical Assistant Diploma

Kaplan University (2008 2009)

Major: Crime Scene Technician Certificate

Kaplan University (2009 2010)

Major: AAS in Criminal Justice (2010)

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