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Customer Service Services

Location:
Smyrna, GA, 30080
Posted:
October 17, 2010

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Resume:

DeAndrea Y. Glover

**** ******** *******, ******, ** 30080

850-***-****

abi9ym@r.postjobfree.com

Objective

Self-directed, enthusiastic educator with a passionate commitment to

development and the learning experience. Skilled in the challenging,

enriching, and innovative activity that addresses the diverse interest

and needs of others. Possess outstanding communication skills,

presents information in a variety of ways, and emphasizing relevance

of material to the world. Activate team member who effectively

collaborates with all levels of staff members and establishes quality

relationships.

Skills Profile

Atlanta Marriott Marquis

2010-Present

Hospitality and Suites Coordinator, Atlanta, GA

. Register guests and settle their accounts with correct billing

information.

. Generate leads from customer referrals.

. Promote hotel services and products to maximize hotel revenue.

. Take reservations.

. Schedule, book and coordinate events.

. Market strategies and techniques.

. Liaison between client and customer.

. Follow up with contact and maintain relationships.

. Provide customer service.

Residence Inn by Marriott International

Guest Services, Alpharetta, GA

2009-2010

. Register guests and settle their accounts with correct billing

information.

. Checking guests IN/OUT of hotel.

. Promote hotel services and products to maximize hotel revenue.

. Take reservations.

. Collect payments and make changes for guest.

. Handle billing and room issues.

. Communicate and coordinate work activities among departments.

Language Trainer

IOR Global Services ESL Tutor, Atlanta, GA

2008-Present

. Provide encouragement and support.

. Support individual in developing confidence and a positive

attitude toward learning by asserting his or her thinking and

progress.

. Allow the individual set measurable goals.

Student Teacher

Dowell Elementary, Marietta, GA

2008-2008

. Manage classroom coverage of 2nd grade class.

. Assumes all responsibilities of regular classroom teacher,

including professional development.

. Communication with parents.

. Assessments of student, and staff meetings.

. Collaborate with cooperating teacher to design curriculum and

lesson plans.

. Perform basic administration duties such as recording

attendance and organizing student portfolios.

. Provide individual assessment to students, as needed.

. Integrate technology into curriculum, supplementing class

lectures and developing students' word processing skills.

. Utilize Internet for resources on current events, history, and

literature to compliment learning activities.

. Enhance the class environment by acting as facilitator to

promote student leadership in initiating and creating positive

learning opportunities.

. Establish and maintain positive relationships with students,

parents, and colleagues, fostering an environment of open

communication and support.

Curriculum Coordinator

Christian Heritage Church- Kidz Zone, Tallahassee, FL

2003-2008

. Manages classroom coverage for ages 6 weeks-kindergarten.

. Conducts curriculum meetings.

. Development curriculum objectives.

. Coordinates the process for selection of books, equipment, and

instructional supplies.

. Provides support and guidance to teachers in handling problems

of instruction and implementation of curriculum.

. Promotes innovation within the curriculum area.

. Spiritual leader/counselor.

Night Auditor

Marriott International-Residence Inn, Tallahassee, FL

2006-2008

. Register guests and settle their accounts with correct billing

information.

. Creates daily deposits.

. Ensures correct cash amount for the following shift.

. Checks the accuracy of figures, calculations, and postings

pertaining to business transactions recorded by other workers.

. Audits the daily guest leger of the hotel to verify and

balance entries.

. Checking guests IN/OUT of Hotel.

. Promote hotel services and products to maximize hotel revenue.

. Take reservations.

. Collect payments and make changes for guest.

Education

Bachelor of Science

2008

Florida Agricultural and Mechanical University

. Major: Elementary Education

. Minor: ESOL State Approved Endorsement

. Certificate of Coaching (K-12)

Related Course Work

Computer Skills

. Microsoft Word

. Access

. Excel

. Power Point

. Publisher

. Internet (research & navigation)



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