Customer Service Representative

Larra N. Lopez

*** ******** ******** • Andalusia, AL • 916-***-**** • ***********@*******.***

OBJECTIVE: Detail oriented and quality focused customer service representative with a strong skill set

of handling complicated assignments and excellent administrative and clerical request looking to enhance

your company’s profitability.

SUMMARY OF QUALIFICATIONS:

• Healthcare Reimbursement: Medicare, Medi-Cal, Private Insurance, Tri-Care & Worker’s

Compensation

• Knowledge of ICD-9-CM, CPT, HCPCS coding, medical terminology, and processing claim

forms

• Experienced at accomplishing multiple tasks simultaneously and working effectively under

pressure

• Meticulous organizational skills

• Hard-working individual who enjoys being part of a team

ADMINISTRATIVE SKILLS:

• Medical Office Manager

• Microsoft Office (2003 & 2007) Word, Excel, Outlook, Access & PowerPoint

• ICD-9-CM, CPT, & HCPCS coding

• CMS-1500 & UB-04 Claim Forms

EDUCATION:

Medical Insurance Billing and Coding Diploma – Heald College, Roseville, CA August 2010

• 3.8 GPA

• HIPAA Certificate

Relevant Coursework:

Healthcare Delivery Systems; Legal and Ethical Healthcare Issues, Disease Pathology and Pharmacology;

Quality Assurance and Reimbursement Methodologies; Diagnostic Coding; Procedural Coding;

Healthcare Records and Data Structure; Medical Terminology; Medical Computerized Office; Anatomy

and Physiology

WORK EXPERIENCE:

Externship- River City Chiropractic 07/10-08/10

Duties included- Accounts payable, accounts receivable, answering phones, making appointment, filing,

claim submission, verification of insurance, credentialing, inventory, coding procedures and patient’s

diagnosis.

Customer Service Representative – John L. Sullivan Chevrolet, Roseville, 01/08 - Present

Duties include: Providing customer service, training new employees, scanning documents, answering phones,

making reservations, data entry, cashiering, filing, service contract reimbursement, preliminary and final billing of

repair orders, and flagging repair orders.

Sales Associate/Décor Lead/Cash Lead - Cost Plus World Market, Roseville, CA 04/06 – 01/08

Duties included: Extensive customer service, inventory, stocking, schematics, cashiering, training new employees,

merchandising, recovery, and handling customer issues.

Sales Associate - Mervyn’s, Roseville, CA 10/05 – 01/06

Duties included: Customer service, recovery, and cashiering.

Larra N. Lopez

127 Captains Quarters • Andalusia, AL • 916-***-**** • ***********@*******.***

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