Customer Service Representative

Ashley Brice

**** ******* ****, *******, ** ***** 803-***-**** ********@*****.***

OBJECTIVE: Customer Service Representative

HIGHLIGHTS OF QUALIFICATIONS

Expert knowledge and abilities in written communication.

An avid listener who fully focuses on speakers and understands a variety of accents.

Organized and detail-oriented; good for understanding procedures and logistics.

Strong skills in time management, prioritizing tasks, and meeting deadlines.

Dependability and diligence in performing assigned duties.

RELEVANT EXPERIENCE

Communication & People Skills:

Consistently maintains a positive professional attitude and enjoys helping people.

Ability to effectively communicate and maintain a professional relationship with

customers and co-workers.

Accurately record, comprehend and verbally communicate detailed information.

Exceptional command of English language with strong written and transcription skills.

Cooperatively work with others to produce and deliver required tasks.

Organization & Time Management:

A problem solver who quickly grasps complex situations and turns them into manageable

tasks.

Produce quality work even when under extreme time pressure and deadlines.

Proven ability to understand and follow complex instructions to successful conclusions.

Three years of experience successfully managing and organizing personal time and work

load.

Collaborate in teams to produce quality reports.

Technical Skills

Very accurate keyboarder.

Experienced in editing and proofreading lengthy documents with focus on word

definitions, spelling, sentence structure and grammar.

Excellent comprehension skills.

EDUCATION

North Central High School, Cassatt, SC, 1999-2003

Central Carolina Techniacal College, Sumter, SC, 2007-2009

WORK HISTORY

May 2009 – December 2009 Pine Grove School for Autistic Children

Behavior Therapist Elgin, SC 29045

• Supervise closely and maintain accountability of children to ensure their safety.

• Promote the health and well being of all Pine Grove children.

• Ensure children receive medications as prescribed.

• Report and document any accident/injury, unusual behavior/incident, emergency safety

intervention or critical incident of child.

• Report any suspected abuse, neglect of any child to Administrative Staff.

• Accurately and consistently chart children’s behaviors on daily summary notes.

• Teach and promote positive social skills to children.

• Teach and use communication skills with children.

• Ensure safety of children during community outings.

• Work independently and as a team player.

• Implement children’s Individual Care Plan (ICP), Life Skills and Individual Education

Plan (IEP).

• Document detailed and pertinent information of children on daily summary notes.

• Attend and make contributions to children’s programming.

November 2004 – March 2007 Wal-Mart

Store Associate Camden, SC 29020

Maintain the parking lot of shopping carts.

Stock shelves in various departments.

Assist in the sales of merchandise throughout the store.

Give customer service to the various customers during shift.

Answering phone calls and providing effective customer service in various departments.

REFERENCES

References available upon request.

Contact this candidate