Customer Service Technician

DAN LE

abi9wu@r.postjobfree.com

858-***-****

EMPLOYMENT:

SMS technologies

Test Technician 03/09-4/2010

. Conducted functional tests on GPS units for military application,

troubleshot and conducted functional tests on transceivers for intranet

application

. Tested, touched-up, reworked, and inspected electrical parts

. Digital, RF, modules and system level testing.

. Set up test equipment and fixtures.

. Completed paperwork associated to testing, including travelers, data

sheets, non-confirming material report and failure reports.

. Used tools such as oscilloscope, ohmmeter, signal generators, and

function generator

Ametek

Burn In-Technician 10/2007- 03/2009

. Built resistance loads, set up power supplies for burn-in, lifted and

tested power supplies, operated crank for heavy products, recorded pass

or fail criteria and miscellaneous projects.

. Apply electrical theory on digital and analog circuits to measure

components and determine what is needed for repair.

. Prepare detailed reports of service work performed and ensure all data is

captured in service reporting system.

Ashley Furniture Homestores

Customer Service Representative 9/2005-10/2007

. Responsible for customers' payments, invoices, and ordered status

verifications.

. Provided customers with information regarding financing terms and

benefits.

. Set up new accounts, processed sales tickets, performed light data entry,

handled upsell and sales retention, financing and delivery issues

. Run credit checks, answer customers' inquiries, performed follow ups for

customers.

Micro Precision Inc

Calibration Technician 9/2004-9/2005

. Conducted calibration on electronic equipments (AC/DC) to ensure proper

specification by going through series of tests.

. Filled out and updated daily reports, qualified equipments through pass

and fail criteria.

Remec Inc.

QC/ Reliability Technician 6/2003-8/2004

. Set up fixtures, calibrated Network Analyzer with Cal kit, input markers

on system

. Tuned low and high frequency filters to vendors' specifications

. Tuned coils, troubleshot, reworked and repaired subassembly units for

military applications.

Teledyne Inc.

Test Technician 11/2001-6/2003

. Set up software test, conducted visual inspection, plugged in units

. Performed diagnostic tests on modules, troubleshot, soldered parts and

sent power supplies to shipping department (110v-220v).

Nguyen Restaurant

Manager Assistant 5/1998-10/2001

. Monitored and assisted in food preparation. In charge of handling

customers' complaints.

. Supervised, processed time card, balance all transactions and trained

employees.

. Ordered groceries and other beverages for business.

Denso Wireless

Reliability Technician 01/1998-11/1999

. Assisted engineers with product reliability tests: temp, drop, field and

functional

. Performed visual inspection, corrective action and keep track of

inventory.

. Interacted with engineers on building prototypes, improving quality of

products.

EDUCATION AND SKILLS:

. AS in Electronic Technology at San Diego Community College, San Diego

2000

. BA in Criminal Justice at CSUF, San Diego, 1996

. Experienced in Volt Meter, Oscope, Spectrum Analyzer, ATE system, basic

soldering

. Knowledge of ISO 9000 procedures and Military Standards.

. Proficient in Customer Service Standards Self-motivated, diligent, team

player, professional and self-disciplined

. Strong attention to details and great customer skills

. Strong initiative to complete tasks on time

. Time management and multitasking skills

. Ability to communicate and to follow instruction effectively

. Ability to resolve issues and to work in a team environment

. Proficient knowledge of Windows XP and Microsoft Office

Contact this candidate