Customer Service Insurance

Sheila Pavelka

*** **** **.

Des Moines, IA *****

(612) 360 - 1045

***********@*******.***

Nationwide Insurance

CLPC Processor I

July 2008 - present

Wells Fargo

WFRETS

operations processor

June 2007 - July 2008

Farm Bureau

Commercial Insurance

May 2006 - June 2007

Target

Customer Service Representative

Aug 2001 - Dec 2005 and Sept 2006 - July 2007

Alliance One

Collection Agency-Collector

Dec 2005 - April 2006

Nationwide Insurance

Process commercial property insurance policies.

Quote and rate new business and renewals

I also update, change, and correct existing policies in a timely manner.

Use Microsoft word, spreadsheets, and lotus notes

Wells Fargo

Set up escrow accounts and paying delinquent taxes.

Researching loans by calling tax authorities (TA's), websites and vendors (smartweb,

fnis, and webconnect).

Use Microsoft notes and spreadsheets.

Farm Bureau

Data entry, processing renewals on existing and reinstated insurance

policies.

My responsibilities include updating, changing, and correcting

information on policies in a timely manner.

I occasionally order/receive loss cost/specific rates and most recently I have been assisting

underwriters in entering and quoting rates for possible new insurers.

Helped with "issue", it is double checking the work that is done in the

office before it is sent to the agents, insurers, and/or additional

insured's and making sure the correct forms and letters are being sent

with it. The programs that I used at Farm Bureau are: Cogen, Panagon,

Insurance Writer, Word, and Lotus Notes.

Target

service desk, cashier, returns, process credit card applications,

training

Alliance One

For a short time I was employed at Alliance One as an Account

Representative. This is a collection agency for which I collect funds on delinquent accounts for a

major bank. This position required me to be creative and assertive to reach daily goals and

monthly projections to be successful. I made outbound calls most of

my day, also enter information for setting up payments on accounts. This position required me to

multitask and have great organizational skills. I no longer worked at Alliance One because I

moved from the Minneapolis area to Des Moines.

Contact this candidate