Customer Service Management

Location:

Posted:

October 08, 2010

STEPHEN BOTTFELD

Marketing Solutions

Las Vegas, NV. 89109

Also have Home in Phoenix

E-mail: abi9wi@r.postjobfree.com

Steve Bottfeld is often referred to as a “court of last resort” because he

creates solutions to “difficult” marketing and management problems.

CONSULTANT: As a consultant, his views on marketing, management, research,

education, finance, technology, real estate and other subjects, are quoted in USA Today;

Business Week; US News& World Report; the Wall Street Journal; the Las Vegas

Review-Journal, and other media. He is listed as an expert witness on statistics in the

California Court system and has appeared live on CNBC.

MARKET ANALYST: Widely recognized as one of the first market analysts to use

consumer survey data and demographic trends in economic feasibility analysis, Steve

Bottfeld supervised quarterly Consumer Attitudes Survey for more than two decades.

Steve also authored the quarterly Las Vegas market review “Info-Source,” serves as

marketing and research counsel to a European investment consortium.

SPEAKER: He also is a popular speaker at a variety of seminars in Las Vegas, Boston,

Chicago, San Francisco, New Orleans, New York, Los Angeles, Amsterdam and more.

CLIENT LIST: From customer service problems to brand core values, from market

position problems to distribution channels, from demographics to psychographics, over

the last decade, Bottfeld has served clients such as Nevada Power, SW Gas, Stations

Casinos, MGM/Mirage, Bank of America, Credit Suisse/First Boston, Goldman Sachs,

Merv Griffin Enterprises, Coca Cola, Citibank, Blockbuster, Kinko’s and numerous

others throughout the United States.

MANAGEMENT: Partnering with the Stephens Media (Las Vegas Review-Journal) he

helped create and, from 2000-2005, was managing director of their magazine division. In

five years, he developed four magazines, seven-figure-revenue and added 18 jobs.

EDUCATION: A graduate of Western Reserve University, Mr. Bottfeld earned an MBA

degree at the Bernard Baruch School of Business, CCNY.

EDUCATOR, COMMUNITY SERVICE: Bottfeld has taught management; marketing

and consumer research on the college level and has a lifetime California teaching

credential. He served on the California Attorney General’s Task Force on Consumer

Affairs and served on Las Vegas City Committee reviewing apartment conversions. He

has also served on the Boards of Directors of NAHREP and LVCHA in Las Vegas.