Customer Service Quality Control
Resume:
VIVIAN E. DANIELS
**** *. ****** **., #*** Tucson, AZ 85711
abi9wh@r.postjobfree.com
Objective: To provide excellent service and support to my customers and
colleagues, and to have a positive impact on the lives of the people I
serve.
SUMMARY OF QUALIFICATIONS
. Demonstrated proficiency in the use of computer-based systems including
Microsoft Word, Excel, Outlook, Internet Explorer, Windows XP. Also used
Lotus & Access. Quick to understand and develop skill and expertise with
unique, organization-specific programs. Experienced with efficient use of
computer printers, optical scanners, and photocopiers.
. Extensive & diverse work experience in Call Centers, Government
Procurement & Post-Award Contract Administration support, Banking
Services, Customer Service in manufacturing environments, and Massage
Therapy Services. Received many awards for successful achievement of
anticipated deadlines through consistent and conscientious performance,
while maintaining compliance with stringent government quality control,
workplace rules, and specialized security and confidentiality
requirements. Volunteer experience at a Military Hospital Radiology Dept,
and Drug & Alcohol Counseling Center.
. Excellent communication and interpersonal skills - phone, in person, and
in writing both within an organizational structure as well as with the
public. A true team player with the skills and abilities to work
independently as well as a cooperative part of a group.
WORK EXPERIENCE
APAC, UPS Tracking Agent - Tucson, Arizona Aug 2010 -
Present
Licensed Massage Therapist - Salt Lake City, UT Jul 2000 - Jun
2004
Tucson, AZ
Dec 2007 - May 2010
Anorad, Customer Service Specialist - Shirley, NY. Mar 2006 - May
2007
(company wide layoff)
Qosina, Customer Service/Sales Rep - Edgewood, NY Aug 2004 - Jan 2006
(company wide layoff)
US Gov't, DLA Contract Admin Technician - Italy May 1994 - June
2000
US Gov't, NAF Purchasing Agent - Italy Apr 1990
- May 1994
Global Credit Union, Teller - Italy
May 1981 - Apr 1990
EDUCATION
University of Maryland, Vicenza, Italy
1995
Bachelor of Science, Business
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