Christina Haneline

**** ******** ***** **** *****, IN 46835 260-***-**** abi9vj@r.postjobfree.com

Summary of Qualifications

• Professional with over 25 years in Customer Service experience

• Excellent communication skills with proven ability to build relationships and work with a diverse

team

• Experienced fraud investigator

• Accurately maintain legal and confidentiality of case files

• Proficient in PC software applications-Microsoft Office (Word, Excel, Outlook, PowerPoint), with

the ability to master new software quickly

• Monitor Advertising Medium according to Federal and State regulations

Education

University of Phoenix, Master Degree, Criminal Justice, August 2010; GPA 3.62

IU, Fort Wayne, IN Bachelor of Arts in Criminal Justice

Cosmetology School, Huntington, IN

Professional Experience

Research and Advertising Review

• Investigate suspicious activity in print and online providing information to proper authorities for release

• Verify all information is accurate to release to the media

• Research companies backgrounds to maintain compliance with state and Federal regulations

Monitored advertising medium and online websites for deceptive advertising activity throughout Northern

•

Indiana

Provide member companies assistance with advertising issues

•

Maintained accurate logs of all advertising violations

•

Thrive in deadline driven environment

•

History of producing accurate reports meeting stringent advertising guidelines

•

Customer Service

• Team building skills

• Diplomatic and tactful with professional and non professional at all levels

• Accustomed to handling sensitive and confidential information

• Assist customers with complaints and to find a resolution to the solution

• Oversee front office operations and provide impeccable customer service

• Screen patients to see if eligible for government programs

• Obtain medical records for patients

Employment History

The Monti Group, IN 2010 present

Fort Wayne, IN

Vera Bradley Outlet Sale

Fort Wayne, IN 2009 &2010

Investigator/Ad Review Specialist 2003-2008

Northern Better Business Bureau, Fort Wayne, IN

Cosmetologist 1991-1999

Classic Nails, Fort Wayne, IN

Self Employed, Fort Wayne, IN 2001-

present

Internship Fall 1996

Allen County Prosecutors Office, Fort Wayne, IN

Volunteer History

• Youth Leader for Children (Dare to Dream Ranch), Fort Wayne, IN 2007-

2009

• Pet Foster Care Representative (Perfect Paws Pet Rescue), Fort Wayne, IN 2003-

present

• Parent volunteer (Harris Elementary), Fort Wayne, IN 2006-

present

References Available upon request

Contact this candidate