TAMIKA LEE

**** **** ******* ****** *** ***

San Antonio Texas 78220

210-***-****

abi9v6@r.postjobfree.com

Objective: To obtain a position with a stable company where I can express my expertise and

professional capabilities within a team to assist in completing our mission.

Experience

February 2010- August 2010

From Sassy to Classy/ Owner

Started a business, a women’s fashion boutique. Traveled purchasing merchandise. Inventory, build website,

deal with customers. Excellent customer service. Microsoft word, excel, internet explorer. Experience in Ebay.

February 2008- February 2010

Customer Service Representative/Trainer

Answered inbound calls for inmate billing. Assisted customers with setting up prepaid calling accounts to be

able to receive collect calls from inmates. Also assisted existing customers with questions, problems and

payments. Also trouble shoot issues with collect call blocks. Did conference calling to Local Exchange Carriers

to verify customer status with telephone company. Trained new employees to troubleshooting, payments,

procedures. Data entry, customer service, windows, excel, powerpoint, paint. Kept records of all accts. Faxing

and general office duties.

September 2007-February 2008 contract/San Antonio Aerospace San Antonio, TX

Dock Clerk/data entry clerk

Entered maintenance data for aircrafts, data entry, filing, copying, multi-phone, and working with their

software in a fast pace environment.

February 2007- September 2007 West Employment San Antonio, TX

Customer Service Representative

Answered incoming calls for Harrah's Hotels and casinos. Booked rooms and packages, provided excellent

customer service. I was responsible for following up with customers and providing them with any information

they needed.

December 2005- January 2007 Maximus/Texas Access Alliance- Austin, TX

Image Assembly Specialist

Reviewed Texcare applications. Determined if images are to be sent to initial enrollment, missing information,

renewal, request to be reviewed, or initial applications. Heavy data entry.

October 2003- January 2005 Unisys Corp Austin, TX

Systems Support Administrator/ Non-emergency police operator

Customer service rep, assisted technicians with closing service calls. Assisted customers with onsite and phone

support. Also took non-emergency police call from Charlotte, NC. Data entry, problem solving skills, call center

experience.

January 2002- September 2003 Argus Services Austin, TX

Medical Claims Processor/ Validator,Data Entry, provided Workers Compensation Claims processing,

Knowledge of ICD 9 and CPT codes, Knowledge of standard billing forms, HCFA's, UB's, and pharmacy.

June 2001-September 2003 RGIS Inventory Specialist Austin, TX

Inventory Auditor, 10 key by touch, count inventory at various grocery and retail stores. Team leader, trained

new auditors.

Education 1994 David Crockett High School Austin, TX

Graduated with diploma.

Attended Austin Community College in fall of 1996 and 2000.

Skills Knowledge of Excel, Access, Microsoft Word, Works, Netscape, typing 55-60 wpm, 10 by touch, data

entry,faxing, filing, answering multi-phone lines, customer service.

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