Customer Service Training
Resume:
Jacquelyn a Mcgrory, CSS
*** ***** ***, ******, ** 19033
Home: 610-***-**** / Cell: 610-***-****
Email: abi9v2@r.postjobfree.com
Qualifications
Customer Service: 30+ years experience in personal, electronic and
telephone interaction. As of 12/22/08, I have achieved my ETA
International, Customer Service Specialist Certification, scoring a 94% on
the test.
Office Duties: Computerized Accounts Receivables, which includes filing and
maintaining all in-house customer accounts, both computerized and hard
copies. Background checks for all new charge customers, as well as
preparing and mailing the monthly statements, receiving and recording all
monthly account payments. In addition to Accounts Payables, data entry,
daily receipts and bank deposits for the entire store, and general clerical
duties.
Retail: Quality and inventory control, vendor
interaction, pricing and liquidations, merchandising, as well as purchasing
and receiving.
Training Coordinator:
Responsible for training all current employees and new hires on the
existing POS operating system, as well as all updates and upgrades to the
system. Loss
Prevention/Security: Theft prevention, which includes the monitoring of the
store's CCTV security system, sometimes resulting in the apprehension of
theft perpetrators and filing a follow up incident report. Bad check
collections, as well as the monitoring and enforcement of all OSHA safety
policies and procedures
Additional Skills: Various computerized Point of Sale Systems and
various models of the Symbol Hand Held Scanner/PDF, in addition to, HP
Solutions Center, internet and general computer knowledge. I also have
prior experience working with various models of the Pitney Bowes Mail
Metering System, as well as various types of multi-line phone systems,
printers, facsimile, copiers, and Officejet All-In-One Systems, plus PA
State Lottery Systems.
Work History
07/2000 to 03/2008 Snyder's ACE Hardware
CSR, Merchandiser, 5400 Pennell Rd
Training Coordinator, Media, PA 19063
Office Mgr. 610-***-****
11/1998 to 07/2000 JC Penney, Catalog Desk
CSR Routes 1 and 352
Media, PA 19063
06/1992 to 11/1998 BJ's Wholesale Club
Bakery Assoc., CSR 1260 E. Woodland Avenue
Loss Prevention Assoc., Springfield, PA 19064
Merchandiser, Computer 610-***-****
Rm. Assoc.
Education
Microsoft Certified Application Specialist course, DCCC, Media PA 19063,
Business and clerical training, CETA Program, Chester, PA 19013
General Business and clerical, Ridley HS, Folsom, PA 19033
General Business and clerical, Notre Dame HS, Moylan PA 19065
References available upon request
Contact this candidate