Project Manager Customer Service

**** ******* ****** 517-***-****

Nichole Ouderkirk St Johns, MI 48879

************@*****.***

Skills

Project Management/Administration/Marketing: fiscal planning & implementation; public

speaking/presentations; forecast and analysis; team building; strategic & short term

planning; troubleshooting; planned and coordinated seminars/workshops and fundraising

events; created cost models; research & data collection; liaison between inter/outside

departments & vendors.

Customer Service/Office Skills: appointment scheduling, Multi-line phone systems,

accounting, typing letters and reports, accounts payable/receivable; purchasing, stock &

inventory control; public relations; vendor relations' record keeping/report processing;

community outreach/referral; crisis management & conflict resolution; materials

development; ledger entry; budget control; auditing.

Management: interviewing, hiring, supervision, training, job performance & evaluation,

schedule work assignments, goal planning.

Computer Skills/Applications: Data entry, retrieval, processing, networking,

troubleshooting, MS-Office Word, Excel, Power Point, Access, Desktop Publishing,

Outlook, Design Webs, Internet Social Media

Education & Certification

Global Career Development Facilitator NCDA

Lansing, MI

Business Administration Davenport University

Lansing, MI

Business Administration & Management Palo Alto College San

Antonio, TX

Experience

Administrative Case Manager 2009-Present

Cristo Rey Community Center Lansing, MI

*Enrolled 5-10 new clients each week & exited 3-5 to employment each month.

* Perform assessments of dislocated workers receiving unemployment

compensation

*Maintaining client information on MIS databases.

*Develop resumes and cover letters for clients.

*Conduct orientations for new clients.

*Developed & Taught Financial Freedom Program.

*Developed relationships with area organizations as Business Liaison.

Senior Career Consultant 2007-2009

New Horizons CLC East Lansing, MI

*Enrolled $70-85K in funded clients each month.

*Counseled students regarding educational issues such as course & program

selection, class scheduling, school adjustment, truancy, study habits, and career

planning.

*Maintained accurate & completed student records as required by laws, district

policies, and administrative regulations.

*Developed & Maintained relationships with 17 different Michigan Works offices.

*Explored & obtained different funding sources to help fund students.

*Collections – 90, 120 and beyond.

Senior Mortgage Consultant 2003-2006

Ameriquest Mortgage Company East Lansing, MI

*Maintained a book of business valued at $1.2 – 2.5 million per month.

*Approved loans and referred loan applications that didn’t meet eligibility.

*Analyzed applicants' financial status & credit to determine granting of loans.

*Explained to customers the different types of loans & credit options, & the terms of

services.

*Obtained & compiled copies of loan applicants' credit histories, corporate financial

statements, & other financial information.

*Reviewed loan agreements to ensure that they were complete and accurate

according to policy.

Executive Assistant/Jr. Project Manager 1997-2003

Holland Systems Corporation Lansing, MI

*In charge of collections group project for 3 years. (Collected over $15 million in

past due invoices)

*Delivered RFP Bids to state entities. (in 6 years never missed a deadline)

*Junior PM for MMC Division projects; URSI, Michigan Dept. of Treasury, Billquick

& others.

*Created model office projects for new installations.

*Developed JAD presentations for Technical Events.

*Assisted Executive Vice President with projects as needed.

*Provided Administrative services to Vice President

*Ghosted systems and provided junior tech support.

*Developed intranet site for MMC & was part of team for several similar projects.

Contact this candidate