Manager Quality Assurance

Charles E. Jones Sr._____________________________________________________________________

*** ******** **** #* ******, TX 75904 919-***-**** abi9tj@r.postjobfree.com

Objective: A challenging management position within Operations and Sales within an organization that

takes pride in the Hospitality industry as well as the team that operates the company.

Qualifications

~Strong background in all phases of branded select service hotel management.

~Excellent communication skills, both written and verbal.

~Effective training and motivational skills necessary for team building.

~Skilled in trouble shooting for all select service hotel departments.

~Proficient in cutting costs to remain within budgeted guidelines while staying profitable.

~Lead by example at all times to ensure the team’s integrity.

Experience: Courtyard by Marriott –Image Hospitality Lufkin, TX

General Manager 02/09 to present

~Initially managed the Fairfield Inn & Suites for 10 months maintaining Gold and Platinum status

with GSS and Quality Assurance Inspections.

~Maintained lowest turnover percentage within the company.

~Led team of 40 to 45 through the property’s first Green Inspection with Marriott.

~Voted “Best Hotel In Lufkin, TX” by the local Chamber and featured within the community.

~Worked parallel with the Sales team to share shift accounts paying lower rates with our

competitors.

~Trained and led an inexperienced team (including management) while bridging poor

performance with Image’s expectations .

SpringHill Suites by Marriott – Larry Blumberg & Associates Savannah, GA

General Manager 07/07 to 03/08

~Boost morale within a distressed team with no leadership.

~Review and train existing staff members to learn new responsibilities.

~Worked directly with RDOS to create business in an overbuilt market.

~Rekindled neglected relationships with local universities.

~Declared feature hotel for all sectors within Armstrong University.

~Maintained RevPAR Index above 110%.

SpringHill Suites by Marriott – SREE Hospitality Charlotte, NC

General Manager 01/05 to 07/07

~Successfully completed Marriott Brand specific training to manage SpringHill Suites.

~Increased weekday nightly room rates by $35.oo within 10 months.

~Managed airport location providing 24 hour shuttle service.

~Led a team of up to 40 associates including 5 department managers.

~Scored highest Quality Assurance score in history of the property.

~Worked as Task Team Manager training new managers for Inspections and Audits.

~Coordinate cash deposits, A/R and A/P, billing and inventory.

Fairfield Inn by Marriott – SREE Hospitality

General Manager

~Lead hotel to receive three Platinum Awards for largest increases in RevPAR Index,

Occupancy Index, and GOP for 2005.

~Increased nightly room rates by $20.00 to Fairfield Inn brand standards.

~Created a Marriott culture amongst a team of associates with property seniority.

~Appointed department heads from within necessary for proper operation.

~Worked closely with the market’s Sales Manager to create packages and strategies.

Fairfield Inn by Marriott – Sage Hospitality LLC Charlotte, NC

General Manager 03/04 to 01/05

~Began as GM at Greenville, SC hotel to meet with potential buyers (2 months).

~Maintain and develop accounts in a distressed market and remain profitable.

~Responsible for improving Guest Service Scores and staffing matters.

~Worked with potential buyers while maintaining efforts to attain budgeted goals.

Fairfield Inn by Marriott – Hudson Hotels LLC RTP, NC

General Manager 08/99 to 03/04

~Improved Guest Service Scores, staff moral and realigning expenses with the budget.

~Implemented new systems of operations with limited department leaders.

~Conducted meetings with entire staff to educate about goals and changes.

~Completely responsible for all Sales and Marketing in a corporate market.

~Collaborate with RDO to create annual budgets between two properties.

~Coordinate cash deposits, A/R and A/P, billing and inventory.

Fairfield Inn by Marriott – Hudson Hotels LLC Cary, NC

General Manager

~Began as Assistant General Manager.

~Successfully completed Marriott Brand specific training to manage Fairfield Inn hotels.

~Trained managers in all areas to maintain departmental productivity.

~Trained all associates in all departments to ensure guest satisfaction.

~Served as a Task Team Manager and Bench Manager for struggling hotels.

~Conducted motivational meetings encouraging staff to provide exceptional service.

~Coordinate cash deposits, A/R and A/P, billing and inventory.

Sleep Inn – Sunburst Hospitality Corporation Raleigh, NC

Front Office Manager 03/96 to 08/99

~Worked as a Desk Clerk, Night Auditor, and PM Supervisor.

~Supervised and trained up to 15 associates.

~Balanced inventory, daily and monthly financial records.

~Established receivable accounts for new business lodging locally.

Holiday Inn Reservations – Holiday Inn Worldwide Cary, NC

Sales Associate 01/95 to 02/96

~Answered continuous incoming calls inquiring about hotels worldwide.

~Educated callers about new brands and amenities offered amongst all brands.

~Trained new associates on phone etiquette, computer programs, and required stats.

~Appointed to Quality Control during high peak times.

Education

Southeastern Academy for Travel & Tourism Kissimmee, FL

Graduated 12/94

Athens Drive High School Raleigh, NC

Graduated 06/93

References are available upon request.

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