Lasharnon (Shawn) Sutton

***** *** *** **

Tampa, FL 33647

Mobile813-***-****

Email:abi9tb@r.postjobfree.com

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PROFESSIONAL

EXPERIENCE

WellCare Health Plans Inc

Tampa, FL 2008-2010

Project Analyst

. Responsible for managing the provider appointment availability

and after hour's accessibility audits and all related activities to

ensure members are seen timely and can access their providers when

necessary. Related activities included overall project management,

vendor management, vendor and market training, market

communications, and reporting.

. Created and maintained a schedule of audits for all markets and

lines of business and managed all ad-hoc requests.

. Reviewed state and regulatory contracts and maintains

requirements grid to ensure vendor is auditing to the correct

standard.

. Leveraged technology by utilizing SharePoint to distribute and

manage all data files and reports for markets and utilized secured

FTP site to transfer data securely to vendor.

. Assisted in the development and maintenance of related policies,

procedures, and step action tables.

. Performed continuous quality reviews and worked with appropriate

areas to resolve issues including the vendor as well as the markets

(business partners).

. Assisted in internal and external audits and certifications

including CMS (Centers for Medicaid and Medicare Services), URAC

(Utilization Review Accreditation Commission) and NCQA (National

Committee for Quality Assurance).

Baxter Healthcare (Kelly Engineering Services, Contractor) Pinellas

Park, FL 2008

Recovery Coordinator

. Manage key Accura project activities/milestones with regards to

the recovery and development of advance arrangements for

hemodialysis equipment requiring continuous communication,

coordination and follow-up between internal and external customers

to ensure key tasks are completed.

. Manage key FCA (Field Corrective Action) Coordinator activities

to ensure corrective actions are complete and accurate.

. Monitor records required for recovery are identified and

properly maintain according to the FCA (Field Corrective Action)

policy and procedures.

. Perform business impact analyses and support Sr. Project Manager

with metrics and reporting to determine effectiveness of critical

business processes, identify acceptable recovery time periods, and

establish resources required for the successful resumption of

business operations.

. Facilitate and plan meetings to assure the effectiveness of the

recovery procedures and backup capabilities are being met in a

timely manner.

. Responsible for reviewing/proofing manufacturing documents,

including hand manuals for machines and addendums.

. Perform audits when machines are returned to the facility to

confirm the required supporting documentation is comprehensive and

corresponds to the appropriate machine.

Document Specialist

. Successfully coordinated and completed Meridian project, which

included the development of the retirement plan for obsolete

equipment through the execution of the required activities to

complete the project.

. Followed up with impacted areas and coordinated activities to

successfully complete the required documentation for tracking and

audit purposes.

. Independently plan, schedule and delegate manufacturing/plant

requests through the appropriate resources within the department.

Everest University Tampa, FL 2007

Admissions Representative

. Provide guidance to students with regard to completing the

application process, orientation, and online assignments.

. Contacted potential students and provided information about the

Everest University programs, including entrance requirements,

curricula and academic standards.

. Classified all inquiries by the appropriate media source and

account.

. Followed up with inquiries to ensure complete customer

satisfaction and student enrollment.

. Complied with governmental regulations and standards of

accreditation as they relate to enrolling students, completeness

and accuracy.

Jabil St. Petersburg, FL 1997 to 2007

Configuration Specialist

. Successfully managed all critical production data for the

customer Workcell to ensure production schedules are met.

. Responsible for coordinating and communicating to internal and

external customers regarding data requirements and downloading the

required data directly from customer site to ensure timely and

accurate release of critical data for production.

. Converted data files into usable file formats for the Workcell

to allow efficient usage of the files and minimize data integrity

issues.

. Reviewed all documentation for completeness, accuracy, and

consistency prior to loading into the appropriate production

systems.

. Followed the appropriate change management processes to ensure

all documented changes were addressed appropriately and updated in

the appropriate production systems.

. Escalated issues to the appropriate people for prompt

resolution.

Information Specialist

. Verified and distributed all controlled documents, including all

manufacturing data as well as company-wide operating procedures and

work instructions.

. Maintained the Document Control database, Document Control

website and the Document Control electronic library, including both

archive and current data.

. Assisted in site level calibration audits and maintained data in

the calibration database.

. Trained existing and new employees.

. Assisted in interviewing potential candidates for the

department.

. Maintained customer revision status ensuring accuracy and timely

release to meet production schedules.

. Assisted with customer and regulatory audits as needed.

Group Leader

. Supervised employees in the Document Control department.

. Ensured employees were following the appropriate processes

accurately and timely.

. Trained all new employees in the using various techniques

depending on the technical level of the person.

. Maintained good customer and employee relationships.

. Assisted in special projects as assigned.

. Processed and distributed controlled documents accordingly.

. Followed up with customers to ensure controlled documents are

properly accounted for.

EDUCATION

Masters of Business Administration, University of Phoenix, Tampa Florida,

2007

Bachelor of Science in Business Management, University of Phoenix, Tampa

Florida, 2005

SOFTWARE EXPERIENCE

PC Based as a User including but not limited to:

. Adobe Acrobat Writer/Reader

. Lotus Notes

. Windows NT

. SAP

. MES

. Visio

. MS Office (Word, Excel, Access, Outlook, FrontPage, PowerPoint)

. Allegro

. JOS

. RSI Exchange

. Agile

. AS400/JDE

. Same-time

. Peradigm

. SharePoint

. Omniflow

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