Customer Service Quality Control

Sharon Williams

**** ******* *****

Augusta, Georgia 30906

Phone 706-***-****

**********@*****.***

SUMMARY OF QUALIFICATIONS

Accomplished professional with 15 years of experience in Administration and

Human Resources. Posses the capacity to develop and maintain comprehensive

management processes thus improving the efficiency and effectiveness of any

organizations operation. Highly skilled in all aspects of data entry,

medical billing, and quality control. Proficient in Microsoft Office,

Excel, Power Point, internet utilization, and Microsoft Outlook. Maintains

a Secret Security Clearance

AREAS OF EXPERTISE

Shipping/Receiving

> Examined contents and compared records, such as manifests, invoices,

and orders, to verify accuracy of incoming or outgoing shipment

> Prepared documents, such as work orders, bills of lading, and shipping

orders to route materials

> Determined shipping method for materials, using knowledge of shipping

procedures, routes, and rates

> Recorded shipment data, such as weight, charges, space availability,

and damages and discrepancies, for reporting, accounting, and

recordkeeping purposes

Automation

> Compiled, sorted and verified the accuracy of data before it is

entered

> Compared data with source documents, and re-enter data in verification

format to detect errors

> Filed completed documents in appropriate locations

> Located and corrected data entry errors, or report them to supervisors

Ordering

> Checked inventory records to determine availability of requested

merchandise

> Reviewed orders for completeness according to reporting procedures and

forward incomplete orders for further processing

> Attempted to sell additional merchandise or services to prospective or

current customers by telephone or through visits

> Contacted carrier representative to make arrangements and to issue

instructions for shipping and delivery of materials

Quality Control

> Typed billing documents, shipping labels, credit memorandums, and

credit forms, using typewriters and computers

> Provided customer service, such as giving full instructions on how to

proceed a claim and provided referrals to third party facilities and

local contractors

> Maintained logs of activities and completed work

> Questioned applicants to obtain required information, such as name,

address, and age, and record data on prescribed forms

> Updated operational records and licensing information, using computer

terminals

WORK HISTORY

Transportation Clerk, Bennett Distribution, Grovetown Georgia

2001 - Present

Systems Operator, Bills Dollar Distribution Center, Augusta Georgia

2000 - 2001

Data Entry Clerk, United HealthCare, Augusta Georgia

2000 - 2001

Billings/Accounts Receivable Clerk, MEDEC, Augusta Georgia

1999 - 2000

EDUCATION

Diploma: Glenn High School, Augusta, Ga.

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